[Hiring] Regional Field Technician @T2 Systems

Role Description

The primary role of the Field Technician is to facilitate the service and implementation of PARCS hardware and software and provide ongoing direct support. An essential component of this role is the ability to troubleshoot technical problems related to software, hardware, OS, network, database, etc. and perform the necessary service actions required to correct said technical problem.

• Assist T2 Sales and Sales Engineers with technical requirements and hardware implementation plans for PARCS installations.
• Develop and oversee test plans to confirm hardware and software performance in accordance with contractual obligations.
• Document test results and perform required onsite installation, commissioning, and relevant service tasks.
• Develop and maintain support documentation and training for effective knowledge transfer regarding T2 PARCS products.

Essential Position Functions:

• Service and support of existing customers, including troubleshooting system issues, break-fix repairs, network diagnostics, RMA processing, vehicle inventory management, preventative maintenance, work order submissions, report submissions, and customer relationship management.
• Travel over a multi-state area, primarily within Indiana, Kentucky, Illinois, and Michigan, with occasional trips to Wisconsin and Michigan.
• Configure solutions for staging and acceptance testing; assist in project solution testing and customer approval.
• Work closely with Sales Engineers and Project Managers to understand all project deliverables and system designs.
• Provide onsite hardware installation and support, inspecting on-site activities of 3rd parties and providing guidance based on solution knowledge.
• Provide high-quality onsite and remote technical support and troubleshooting assistance for T2 and 3rd party software and hardware.
• Develop and maintain documentation for installation and support of T2 PARCS software and hardware.
• Obtain and maintain expertise in T2 PARCS software and supported hardware; research and evaluate competitive solutions.
• Maintain information technology skills, including familiarity with computer hardware, operating systems, databases, scripts, firewalls, and networking.
• Maintain a professional appearance and demeanor when working with customers and partners.

Note: The statements contained herein describe the essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Qualifications

• 3-10 years’ experience as a service technician in the Manufacturing/Security/Electronics/Parking or Transportation industry.
• Experience in software/firmware environment preferred.

Requirements

• Extensive knowledge of T2’s software products, services, and processes.
• Extensive knowledge of various operating systems and software products (e.g., word processors, spreadsheet programs).
• Strong time management skills.
• Knowledge of the parking industry.
• Ability to work well in a cross-functional environment.
• Ability to push self to constantly improve.
• Ability to maintain a positive attitude and enthusiasm.
• Ability to read, analyze, and interpret financial reports, business, professional, and technical documents.
• Strong ability to effectively present information and respond to questions from prospects, customers, management, and staff.
• Ability to calculate figures and amounts such as discounts and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
• Ability to prioritize tasks and tactfully negotiate priority with end users.
• Ability to work under deadline pressure and extra hours if needed.
• Ability to work independently as well as part of a team.

Company Description

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC.

T2 Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.