[Hiring] Recovery Supervisor @CorVel Career Site

Role Description

The Recovery Supervisor is responsible for analysis and monitoring of claims audit data across multiple platforms. The Supervisor manages and prioritizes staff daily work assignments necessary to ensure the timely and accurate processing of internal and external requests, interdepartmental quality audits and claims processing. Additionally, the supervisor works to reduce response timeframes and mitigate future inquiries or escalations by being proactive, taking ownership of challenges, and formulating solutions to improve overall department activities while maintaining a focus on improving how we deliver service to our customers. This is a remote position.

Essential Functions and Responsibilities:

• Manage team performance by setting and communicating standards and deadlines, measuring results, and providing feedback.
• Maintain positive morale by leading the team through example and accountability with a focus on helping each member achieve their best performance.
• Assist leadership in obtaining complex information from various financial, clinical and operational systems and data sources.
• Assist with pricing of claims according to provider contracts.
• Assist team with problem solving regarding customer complaints or inquiries, including bill review disputes verbally and in written communication.
• Identify, quantify and monitor account detail or workflow processes for barriers. Make process improvements or initiate courses of action for problem resolution.
• Analyze all forms of Revenue Cycle transactions and provide trend analysis.
• Produce daily, monthly and annual evaluative and statistical reports, analyzing drivers of variances from period to period in order to ensure the integrity and accuracy of revenue cycle data.
• Evaluate integrity of client data including actively participating with and supporting the Product and Account Management teams with trend analysis of payment and data variances.
• Participate in panel interviews, prepare new hire documentation, facilitate associate orientation, and participate in the termination process (i.e., document performance issues, recommend disciplinary actions).
• Independently lead initiatives as assigned by management, coordinating task teams or other forums to deliver results as identified and/or determined by leadership. Provide formal updates and closure.
• Review and understand case rates, per diems, percentage of discounts, and provide detailed charges and costs per claim.
• Handle escalated requests from client and/or executive leadership.
• Ensure strict confidentiality of all medical records, PHI, and PII.
• Additional duties as assigned.

Qualifications

• Ability to work independently and use critical thinking.
• Detailed knowledge of pay reimbursement methodology.
• Strong understanding of claims processing, ICD-10 Coding, DRG Validation (if applicable).
• Strong understanding of healthcare revenue cycle and claims reimbursement.
• MS Office including Word, PowerPoint, Excel and Outlook; Windows operating system and Internet.
• Strong analytical and problem-solving skills.
• Strong attention to detail and ability to deliver results in a fast-paced and dynamic environment.
• Strong interpersonal skills and adaptive communication style, complex problem-solving skills, drive for results, innovative.
• Ability to think and work independently, while working in an overall team environment.

Requirements

• 5+ years of relevant experience in a medical or insurance field, which required heavy involvement in bill review processing of claims.
• 2+ years of previous supervisory/management or project management experience a plus.
• 3+ years of relevant experience or equivalent combination of education and work experience.
• Associate degree or higher preferred.
• Demonstrated knowledge of CMS guidelines and ICD-10 coding guidelines as applicable.

Benefits

• CorVel uses a market-based approach to pay and our salary ranges may vary depending on your location.
• Pay Range: $24.30 - $36.30 per hour.
• A comprehensive benefits package is available for full-time regular employees and includes:
  • Medical (HDHP) w/Pharmacy
  • Dental
  • Vision
  • Long Term Disability
  • Health Savings Account
  • Flexible Spending Account Options
  • Life Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • Pre-paid Legal Insurance
  • Parking and Transit FSA accounts
  • 401K, ROTH 401K
  • Paid time off