[Hiring] Recovery Manager @Foundation Finance Company, LLC

Role Description

The Recovery Manager is responsible for the management of the Recovery team in the Account Servicing department, overseeing collection efforts on both secured and unsecured accounts worked directly as the originating creditor. This role drives continual training, development, and process improvement across the department while ensuring all activities remain compliant with applicable regulations and maintains effective execution of recovery strategies across all delinquency stages while managing external vendor relationships to maximize recovery outcomes.

Qualifications

• Bachelor’s degree in business, finance, communications, or a related field
• Minimum 1 year of experience in a related field; OR a minimum of 3 years' experience in collections, recovery, or financial services in a comparable role
• Experience working with both secured and unsecured accounts as an originating creditor preferred
• Prior experience managing external recovery vendors is strongly preferred

Requirements

• Oversee the day-to-day operations, workflow, and reporting of the Recovery team
• Onboard, manage, and monitor all external recovery vendor activities
• Review and approve recovery actions, including payoffs, payment plans, and settlements
• Monitor and evaluate emerging recovery technologies, industry trends, and regulatory updates
• Collaborate with Account Servicing management to accurately forecast liquidation rates and recovery projections
• Participate in and drive continuous process improvement
• Complete quality checks by performing account reviews
• Establish and maintain department KPIs
• Foster cross-collaboration across the team to ensure accounts are worked effectively
• Handle and resolve escalated customer calls in a professional and timely manner
• Other duties as assigned by management
• Must be able to come to work promptly and regularly
• Must be able to take direction and work well with others
• Must be able to work under the stress of deadlines
• Must be able to concentrate and perform accurately
• Must be able to react to change productively

Benefits

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts)
• 401(k) with company match enrollment on day-one
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code