[Hiring] Records Researcher @One Source Technology LLC

Role Description

The Researcher I is responsible for processing products related to pre-employment background applications that include but are not limited to MVRs, civil court cases, criminal cases and registries, drug testing, and OFAC.

• Retrieves and enters data from computer/web-based systems, files, and other documents related to the applicant’s history.
• Locates information quickly and accurately in accordance with applicable state laws and procedures.
• Uses software programs to provide instant criminal results to clients.
• Examines internet databases to help investigate and adjudicate criminal records.
• Performs data entry using spreadsheet or database commands.
• Performs extensive internet inquiries and searches to supplement criminal records.
• Analyzes information collected to identify potential problems or discrepancies.
• Contacts clients and outside resources via email and/or phone to verify information.
• Updates order statuses appropriately.
• Handles confidential information responsibly and with good judgment.
• Monitors and implements processing and system changes.
• Manages and tracks productivity time using Google Docs.
• Other duties as required.

Qualifications

• Experience in customer service or with research/investigations is required.
• Experience with internet researching is required.
• Experience with the legal/court system is preferred.
• Experience with background screening is preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
• Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
• Education: High school diploma or equivalent is required. Bachelor’s degree is preferred.
• Certifications or licensure: If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
• Years of relevant experience: 0 to 2 years is preferred.
• Years of experience supervising: None.

Requirements

• The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices.
• This position is performed remotely within the United States or in an office setting in the Cleveland, Ohio headquarters.
• Inside Asurint’s office environment, the noise level is usually quiet to moderate.
• In a remote setting, the employee is responsible for maintaining a safe and secure work environment.
• The schedule is generally normal Eastern Time Zone business hours, although the employee may be required to perform work outside of normal hours.
• Some travel by personal automobile and a valid driver’s license may be required.
• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.

Benefits

• Medical, dental and vision effective first day of employment.
• 401(k) with employer match.
• Paid time off.
• 10 company-paid holidays.
• Employee Assistance Program.
• Wellness Program.
• Paid Bereavement.
• Pet Bereavement.
• Pet Insurance.
• Volunteer time off.
• Telecommuting Stipend.
• Professional development programs.
• Short-term disability.
• Company-paid long-term disability.
• Company-paid life insurance.
• Flexible spending/health savings accounts.
• Employee referral bonus.