[Hiring] Records Manager @Georgia Department of Public Health

Role Description

The Georgia Department of Public Health, State Office of Vital Records (SOVR) is seeking a highly qualified candidate for the position of Manager of Records Management and Support. Under the supervision of the Deputy Director of Records Management, this crucial role, in collaboration with SOVR leadership, will be responsible for providing both operational and managerial oversight, direction, and support to SOVR-Records Management and Support units & personnel responsible for processing, producing, and amending Georgia vital records & statistics.

• Advises State Office of Vital Records (SOVR) leadership on records establishment, request issues, trends, and recommendations to improve the quality and timeliness of service delivery.
• Provides SOVR Special Services Unit, Records Retention Unit, and Search Unit teams with the direction, management, & professional development necessary to facilitate overall team success.
• Responsible for all supervisory activity of team (e.g., hiring, on-boarding, performance and development objectives, corrective action planning, & review of leave requests, etc.).
• Participates in efforts to share best practices to enhance statewide vital records administration.
• Oversees and monitors Special Services, Records Retention, & Search team’s policies and procedures regarding establishment of new records and amendment of existing records to ensure consistent practices which optimize automation, prevents fraud and are in regulatory compliance.
• Works with SOVR leadership team to streamline processes for tracking and effectively fulfilling Records Management and Support service requests.
• Oversees the monitoring and adherence to policies impacting Records Management and Support.
• Supports the development and implementation of standard operating procedures (SOPs) related to Records Management and Support business units and workstreams.
• Establishes, gathers and reviews key metrics for measuring the quality and timeliness of Records Management and Support deliverables to identify both opportunities and areas for improvement.
• In coordination & consultation with the DPH Agency Records Management Officer, develops a records strategy for the SOVR which oversees implementation plans to address past and current records management issues & that supports automation and an electronic records management approach that minimizes paper, maximizes search capability, and ensures document security.
• Oversees complex paper record search processes, the fulfilment of time-sensitive legislative and constituent requests, & the monitoring of business unit process improvements and automation.

Qualifications

• Bachelor's degree in operations management, business administration, or a related field which includes three (3) years in a managerial or supervisory role; or
• Seven (7) years of related professional experience which includes three (3) years in a managerial or supervisory role; or
• Three (3) years of experience required at the lower level Mgr, Business Ops (GSM010) or position equivalent.

Requirements

• Master’s degree in public administration, government, operations management, records administration, or related field.
• Demonstrated experience leading process improvements, particularly related to the streamlining of internal processes & the modernization of paper-based work methods.
• Experience developing, documenting, & implementing standard operating procedures (SOPs).
• Familiarity with establishing metrics, key performance indicators (KPIs), & similar methods for measuring & tracking productivity in relation to product quality & service delivery time.
• Experience overseeing the compliance & processes of multiple business units.
• Strong record of personnel & performance administration, supervision, & management.

Benefits

• Standard Benefits for Full-Time Salaried Employees:
• Competitive salary
• Generous benefits package that includes a flexible schedule
• Training opportunities
• Health insurance
• Employee retirement plan (ERS GSEPS)
• Deferred compensation
• 13 paid holidays
• Vacation and sick leave
• Paid parental leave
• Dental, vision, long-term care, and life insurance
• Standard Benefits for Part-Time Employees:
• Eligible to participate in the Georgia Defined Contribution Plan
• Receive paid parental leave