[Hiring] Real Estate Operations @Paired

Role Description

The Operations Team Member ensures day-to-day administrative, leasing, compliance, and reporting operations run smoothly across multiple manufactured housing communities. This role is execution-focused, detail-driven, and critical to maintaining operational accuracy, speed, and consistency.

Core Responsibilities

• Leasing & Resident Administration
  • Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager
  • Upload and organize resident documents (IDs, income proof, applications, agreements)
  • Track lease expirations and flag renewals in advance
  • Process resident info sheets and verify completeness
• Background Checks & Compliance
  • Run and track background & credit checks
  • Record approvals/denials per Fair Housing guidelines
  • Maintain audit-ready files for every resident
  • Support compliance with HUD, state, and park-level rules
• Charges, Billing & Collections Support
  • Post rent, utilities, late fees, and one-time charges accurately
  • Assist with water, sewer, trash, and power billing setups
  • Identify and flag NSFs, delinquencies, and discrepancies
  • Coordinate with accounting on corrections and reconciliations
• Maintenance & Work Order Support
  • Create and update work orders in Rent Manager
  • Track status and follow up with Community Managers
  • Upload invoices, notes, and before/after photos
  • Help ensure maintenance hours are logged correctly
• Reporting & Data Accuracy
  • Prepare weekly and monthly reports, including:
    • Occupancy
    • Delinquencies
    • Move-ins / Move-outs
    • Leasing pipeline
  • Validate data accuracy across RM and Google Sheets
  • Highlight exceptions, trends, and risks proactively
• Communication & Coordination
  • Serve as back-office support for onsite Community Managers
  • Communicate clearly via Slack and email
  • Escalate issues with context and documentation
  • Maintain professional, calm, and solution-oriented communication

Key Performance Indicators (KPIs)

• Data accuracy rate: ≥ 99%
• Lease processing turnaround: ≤ 24 hours
• Background check completion: Same business day
• Billing error rate: Near zero
• Report timeliness: 100% on time
• Slack responsiveness: Within agreed SLA

Qualifications

• 2+ years in real estate back-office, property management, or operations
• Prior experience supporting U.S. clients preferred
• Calm under pressure, execution-focused, and dependable
• “Gets things done right the first time”

Requirements

• Technical
  • Strong proficiency in Rent Manager (RM) or demonstrated ability to learn quickly
  • Google Sheets, Docs, Drive (intermediate to advanced)
  • Working knowledge of U.S. leasing, billing, and compliance concepts
• Behavioral
  • Extremely detail-oriented
  • Process-driven and organized
  • High integrity with confidential data
  • Proactive problem-solver
  • Comfortable supporting multiple communities simultaneously

Work Expectations

• U.S. Central Time overlap required
• Daily time tracking (Hubstaff or equivalent)
• Strict adherence to SOPs
• Zero tolerance for data manipulation or shortcuts

Growth Path

• Senior Operations Specialist
• Operations Lead / Team Supervisor
• Specialized roles (RM Expert, Compliance Lead, Billing Lead)