[Hiring] RCM Operations Lead @Rockstar

Role Description

Revenue cycle management is foundational to everything the organization does. The ability to collect accurately and efficiently on the care delivered is what funds the clinical mission — and as the company scales, the complexity of that function grows with it.

The RCM Operations Lead owns the revenue cycle day-to-day. This role sits at the center of the billing function — responsible for:

• Claim management
• Vendor oversight
• Managing the offshore RCM team
• Answering internal billing questions
• Operational work required to launch and maintain payer relationships across states

This is a high-ownership role with real surface area. The person who thrives here moves fast, prioritizes relentlessly, and doesn't stop at the first answer when something doesn't add up.

You Will:

• Own end-to-end billing operations across the full claims lifecycle, from front-end insurance verification and prior auth through claim submission, follow-up, denial/rejection resolution, and back-end reporting.
• Lead and manage a team of 4+ offshore support staff. Set priorities, assign workstreams, review output, and keep the team on track. Serve as the escalation point when issues arise and ensure processes are running consistently and correctly across the team.
• Manage a high volume of billing questions and escalations from vendors and internal teams — investigating patient responsibility questions, handling vendor escalations, and triaging high-priority items like medical record subpoenas and collection agency contacts.
• Support ad-hoc RCM projects, including state launches, new payer setup, provider enrollment, and credentialing gaps for existing clinicians.

Qualifications

• 5+ years of hands-on RCM experience, with strong familiarity across the claims lifecycle: denials, rejections, adjustments, resubmissions.
• Comfortable in Availity and standard provider portals.
• Ownership-oriented. You keep workflows clean, follow up on open items without being asked, and treat the function like it's yours to run.
• Clear communicator. You surface what matters in a format others can act on, and you stay responsive to the teams that depend on you.
• Comfortable in a fast-moving environment. Startup or high-growth experience preferred. You manage multiple workstreams simultaneously and don't need heavy oversight to stay organized.
• You raise the bar. You're comfortable pushing back, flagging problems, and holding vendors and internal teams to a higher standard — even without formal authority.

Company Description

The culture is a unique mix of thoughtfulness, kindness, and high-performance. The team takes time to eat lunch together every single day in NYC, while also setting ambitious goals and holding themselves accountable to them.

They always ensure that they integrate perspectives from experts in the space, including clinicians and autistic self-advocates.

• Clients first - The job is to solve real problems for clients. Choose to make life better for the client, even if it's harder for the team. Never lose sight of the person on the other side.
• Find a Way - Use ingenuity, scrappiness, and determination to bend the world to accomplish goals. Be resourceful and do more with less.
• Raise the Bar - Grow deliberately, by asking how things can improve and by giving and seeking feedback. Insist on the highest standards and keep pushing them higher.
• Be a Good Person - Be kind, be honest, and make it fun to work here. Tell the truth even when it's uncomfortable. Treat people with respect and go out of your way to do nice things for your teammates.