[Hiring] RCM consultant @InstantServe LLC

Role Description

• Provide analytical support:
  • Conduct research, data collection, and analysis to inform program planning, standardization, and recommendations to the Program Manager and senior team members.
• Coordinate program activities:
  • Across the program team, DHA stakeholders, and the PAT, tracking action items, dependencies, and follow-ups to keep workstreams moving.
• Support deliverable coordination:
  • Assembling, formatting, and quality-checking program deliverables, including plans, briefings, and supporting analyses, to ensure consistency and timely delivery.
• Support PAT operations:
  • Preparing agendas, materials, meeting notes, and action tracking for the PAT and related working groups.
• Maintain program documentation:
  • Including schedules, trackers, status reports, decision logs, and standard operating procedures (SOPs), keeping them current and accessible.
• Draft communications and reporting:
  • Including status updates, talking points, and slides for review by the Program Manager, tailored to DHA audiences.
• Compile and analyze performance data:
  • Supporting key performance indicator (KPI) tracking and reporting, identifying trends, and flagging issues for leadership attention.
• Support stakeholder coordination:
  • Scheduling meetings, capturing requirements, and documenting client communications across MTFs, UBO leadership, and DHA operational teams.
• Track risks, issues, and action items:
  • Maintaining logs, monitoring due dates, and escalating items that require Program Manager attention.
• Adhere to project plans, processes, and timelines:
  • Delivering high-quality work products on schedule in a dynamic, deadline-driven environment.

Qualifications

• 5-7 years of federal or healthcare revenue cycle experience, including analytical, program support, or consulting roles.
• Strong analytical skills, with experience in data collection, analysis, and synthesizing findings into clear, well-supported recommendations.
• Working knowledge of the healthcare revenue cycle (charge capture, billing, collections, denials, and compliance).
• Experience supporting program or project operations, including deliverable coordination, scheduling, action tracking, and documentation.
• Experience coordinating across multiple stakeholders and teams in a dynamic, deadline-driven environment.
• Strong written and verbal communication skills, with the ability to draft clear briefings, reports, and meeting materials for diverse audiences.
• Ability to manage competing priorities and produce high-quality work products under tight timeframes.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, Visio, and Project.
• Bachelor's degree required; Master's degree preferred.

Desired Skills

• Experience within the Military Health System (MHS) or DHA environment.
• Knowledge of UBO operations and the three cost-recovery programs: Third Party Collection (TPC), Medical Service Accounts (MSA), and Medical Affirmative Claims (MAC).
• Familiarity with MHS GENESIS / Oracle Cerner Patient Accounting (CPA) and federal financial statement audit readiness.
• Proficiency with data analytics and visualization tools (e.g., Excel Power Query/Pivot, Power BI, or Tableau).