[Hiring] RCC Operating Technologist @BGIS

Role Description

The RCC Operating Technologist is responsible for remotely operating Building Automation Systems (BAS) in BGIS-managed client facilities. You will implement day-to-day operator level control changes, review trend data to support troubleshooting efforts, implement changes for energy and operational optimization initiatives, and coordinate corrective actions for complex issues.

• Must be available to work rotational shifts during business hours, be on-call, and be available after hours and weekends to respond to emergencies.

Qualifications

• College Diploma in a related discipline.
• BAS or Building Operations courses (Asset).
• Remote BAS operation for multiple facilities (3 years).
• Demonstrated proficiency with BAS navigation, data-trend setting and extractions, troubleshooting (3 years).
• Medium to advanced skills in word processing and spreadsheet data manipulation and analysis tools (5 years).
• Familiar with integration concepts and platforms such as BACnet systems (1 year).
• Operational experience in fault detection platform (Asset).
• Good knowledge of optimization and energy management strategy for BAS (3 years).
• Strong ability to adhere to and properly execute processes and practices relating to facility operations and maintenance (3 years).
• Strong client-service orientation along with a high sense of urgency (3 years).
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification (3 years).
• Mentoring skills required to support Junior BAS Operator development (Asset).
• On-call/standby and emergency call-outs as they arise. Occasional extended hours (Must be available).
• Programming, coding, on-site installation and/or maintenance of BAS (Asset).
• Bilingualism (Asset).
• Valid drivers’ license (Asset).

Requirements

• Responds to demand service requests for BAS/Control related issues to diagnose and rectify.
• Provides remote technical support to on-site technician team via phone support system.
• Alarm monitoring and work order dispatch of Critical/High priority alerts.
• Optimizes facility uptime and asset integrity of assigned facility.
• Monitor system performance and fault events; perform corrective and demand service maintenance on BAS.
• Coordinate maintenance repairs and implement temporary overrides to minimize impact while awaiting services.
• Address frequent failures with site team and Vendor; identify, record and escalate deficiencies.
• Ensure remote platforms are up to date.
• Receives, actions, tracks, monitors and reports status of maintenance and repair work within the work order management system.
• Upload up-to-date installation documents obtained from installation team and BAS vendors to the BAS after upgrades.
• Performs work in accordance to established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental and health and safety.
• Trains junior operator team members (as required) on daily operations processes and troubleshooting.

Benefits

• Equal employment opportunities through recruiting and retention of individuals of all backgrounds.
• Commitment to maintaining a barrier-free recruitment process.
• Support for applicants requiring accommodation due to disability.