[Hiring] Quality Improvement Project Manager @Vigilance Health

Role Description

You Speak Fluent Data — and Fluent Relationship. You know ACO quality measures cold. Hand you a stratified patient panel and you don't just see numbers — you see the story behind them: where the gaps are, who's falling through the cracks, and what it will take to close them. You've built trust with partner teams by showing up as a problem-solver, not just a reporter of scores.

As our Quality Improvement Project Manager for ACO & Population Health, you'll be the bridge between Vigilance and its partners — the subject matter expert partners turn to for population health strategy, ACO quality measures, and quality improvement execution. You'll use ACG to stratify our patient populations, identify opportunities to improve outcomes and scores, and turn those opportunities into action alongside partner QI teams and our internal clinical leadership.

You'll also be Vigilance's ACG subject matter expert — the person who can make comprehensive patient stratification make sense to a room full of stakeholders and who tells the success stories that prove its value. Beyond service excellence, you'll actively look for ways to grow the relationship: expanding the patient panels we manage and helping partners see new services worth launching.

What You'll Own

• Partner Relationship Management: Build and maintain relationships with every partner QI team and Vigilance-facing representative, becoming the face of Vigilance they turn to first.
• ACG & Population Stratification: Understand the data, technology, and reporting behind our patient populations and find opportunities others miss.
• Quality Measure Reporting & Analytics: Generate and maintain baseline reports on ACO quality measures for every partner and for Vigilance overall.
• Quality Improvement Strategy & Execution: Develop data-driven strategies for partners and targeted populations, translating them into real changes.
• Business Development & Program Expansion: Identify new services worth launching, drive agreement renewals, and expand the patient panels Vigilance serves.

What Good Looks Like in 12 Months

• Strong, trusted relationships with every partner QI team and Vigilance-facing representative.
• Fluency in ACG and the Vigilance Care Portal, with baseline ACO quality reports established and tracked for every partner.
• Data-driven strategies in motion for partner and targeted populations.
• Partners and internal teams see you as the go-to expert on ACO quality measures and population health stratification.
• A repeatable system for tracking partner populations, challenges, and regulatory shifts.
• Contributed to at least one agreement renewal or service line expansion by showing partners the value Vigilance delivers.

Qualifications

• Active RN license (required)
• Subject matter expertise in ACO quality measures and population health quality improvement strategies
• Experience with Johns Hopkins ACG platform or a comparable risk-stratification / population health analytics platform
• A track record of building trust and driving results with external partners
• Strong data instincts
• 5+ years of clinical experience, with meaningful time in population health, quality improvement, or ACO operations

Nice to Have

• CPHQ or a population health certification
• Experience evangelizing a technology platform or leading change management with clinical or partner audiences
• Experience growing a partner relationship — expanding patient panels or launching new service lines

The Kind of Person Who Thrives Here

You're charismatic and supremely confident in your population health and quality improvement expertise. You're extroverted, empathetic, and outgoing, genuinely enjoying building relationships as much as you enjoy digging through data to find solutions. You're a highly effective communicator who loves technology and is usually one of the first to adopt it.

Benefits

• Direct impact — your work shapes outcomes for real patients in real communities
• Leadership with latitude — we give you room to build programs the right way
• Mission-aligned partners — we work with organizations that care as much as we do
• Growth-oriented culture — solutions-focused, no bureaucracy for its own sake
• A team that has your back — driven, collaborative, and invested in each other

Company Description

Vigilance Health partners with FQHCs, ACOs, IPAs, and payers to deliver Population Health and Care Management services that actually move the needle. We run Care Management, APCM, Remote Patient Monitoring (RPM), and Behavioral Health Integration (BHI) programs — and we measure success the way our partners do: quality metrics, patient engagement, and outcomes that show up in data.

Our purpose is simple, and we mean it: Change People's Lives — no matter their circumstances.