[Hiring] Quality Improvement Program Manager @Akumin

Role Description

The Quality Program Manager plays a critical role in advancing Akumin's commitment to operational excellence, patient safety, and regulatory compliance across our national network of imaging centers and healthcare services. This position leads quality improvement initiatives, supports accreditation readiness efforts, conducts audits and assessments, and partners with operational leaders to drive continuous improvement. The successful candidate will leverage data, analytics, and healthcare quality best practices to identify opportunities, implement solutions, and ensure consistent adherence to Joint Commission, OSHA, infection control, and other regulatory standards. This role is ideal for a highly organized healthcare professional who is passionate about quality, compliance, and improving outcomes for both patients and team members.

• Maintains a schedule and conducts site and system audits.
• Ensures surveillance is occurring at all types of field operations including fixed sites, mobile operations, and support systems such as Patient Services, Supply Chain, and Managed Care.
• Based on data analysis of organization quality metrics, leads and oversees corporate quality improvement teams in the quality improvement process.
• Manages complex and/or multiple projects/initiatives, including:
• Ensures project goals, outcomes, and objectives are accomplished.
• Develops and monitors project plan.
• Tracks project status, identifies and resolves barriers.
• Assures milestones are met within prescribed timeframes and budget constraints.
• Updates appropriate parties on project status.
• Serves as an expert for the accreditation process (including Joint Commission and any other accreditations sought by the company) maintaining survey readiness and educating team members on the standards.
• Tracks manager compliance of unit system checklists, Site Specific Hazard Vulnerability Assessments, and code drills.
• Participates in the organization-wide infection control program by contributing to the annual Infection Control Risk Assessment.
• Other related duties as assigned.

Qualifications

• Bachelor's Degree or Equivalent Experience.
• Three (3) years related experience; preferably with a background in radiology or healthcare provider experience.
• Management experience in operations within the healthcare industry.
• Strong communication skills; both verbal and written including the ability to teach and mentor on QI principles and program activities.
• Strong qualitative and quantitative analytical and problem-solving ability.
• Organizational skills & Attention to Detail.
• Knowledge and understanding of Internal Quality Auditing by process.
• Facilitation skills.
• Knowledge and understanding of Joint Commission standards as they apply to diagnostic imaging.
• Knowledge and understanding of OSHA requirements as they apply to accident investigation and workplace safety.
• Knowledge and understanding of Failure Mode Effects Analysis (FMEA).
• Knowledge of CQI principles.
• Team player who builds effective working relationships with internal and external customers at all levels.

Preferred Qualifications

• CPHQ certification preferred.

Benefits

• Competitive compensation.
• Flexible scheduling.
• Cross training opportunities.
• Medical, dental, and vision insurance.
• HSA accounts with employer contributions.
• 401(k) eligibility with employer match.
• Paid holidays.
• Defined PTO and sick time programs.
• Eligibility for benefits will vary based on role type and hours worked.