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Quality Assurance and Customer Experience Intern @Onceuponafarm

[Hiring] Quality Assurance and Customer Experience Intern @Onceuponafarm

Mar 26, 2025 - Onceuponafarm is hiring a remote Quality Assurance and Customer Experience Intern. 💸 Salary: $22.00 per hour. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As the Quality Assurance and Customer Experience Intern at Once Upon a Farm, you will have the opportunity to work with a leading brand focused on providing high-quality, nutritious food products that support the health and well-being of children. The role will involve:

  • Supporting the customer service team with food safety investigations, quality assurance tasks, and customer experience initiatives.
  • Assisting in the optimization of customer service software and analyzing customer feedback trends to identify areas for improvement.
  • Participating in collaborative workgroups focused on continuous improvement in both customer service operations and food safety practices.

Qualifications

  • Either a recent graduate of or currently pursuing degrees in Food Science, Food Engineering, Nutrition, Biotechnology, Public Health, Supply Chain Management, Agricultural Science, Business Admin, or a related field.
  • No BA? No problem. Equivalent years of professional experience in the field(s) of Food Science, Food Safety, Food Quality, Customer Service, Process Improvement, or related focus will also meet this qualification.
  • Excellent written and verbal communication skills, with the ability to clearly document and convey findings to the customer service team.
  • Strong analytical and problem-solving skills, with a passion for improving food safety, quality assurance, and the customer experience.
  • Ability to work independently and remotely, managing time effectively and prioritizing tasks.
  • Basic knowledge of food safety regulations and quality standards (e.g., HACCP, SQF) is a plus.
  • Familiarity with customer service software or a strong desire to improve systems that enhance operational efficiency and customer experience.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); Outlook; Slack; familiarity with CRM tools, helpdesk software, or data analysis software a plus.
  • Understanding of food safety regulations, product quality control, and compliance standards.
  • Ability to identify trends and suggest improvements to streamline workflows and enhance team efficiency.
  • Experience with customer experience analysis and sentiment mapping is a plus.
  • Genuine passion for improving childhood nutrition for a healthier and happier planet.
  • Desire to contribute to a dynamic high-growth, purpose-driven work environment.
  • Demonstrated ability to thrive in ambiguity, deeply understand business needs, develop a cohesive strategy and make decisions requiring a high level of judgment.
  • Previous exposure to cross-functional work between Sustainability and Quality Assurance preferred.
  • Must reside in the United States to be considered for this position.
  • Please note that visa sponsorship is not available for this position.
  • Applicants must be at least 18 years old at the time of hire to be considered for this position.

Requirements

  • Up to 10% travel required: Although this role is a remote work-from-home position, anticipate possible travel up to a few times each quarter.

Benefits

  • This role pays $22.00 per hour.
  • This is a part-time, hourly internship, not to exceed 29 hours per week.
  • Estimated Duration: May 2025 – November 2025 (or six months from the date of hire).
  • 401(k) with 4% Employer Match.
  • Employee Discounts and quarterly Farm-to-Fridge home deliveries.
  • Cell and Internet Stipend.
  • Paid Volunteer Time Off.
  • And so much more!

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Before You Apply
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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Quality Assurance and Customer Experience Intern @Onceuponafarm
All others
Salary 💸 $22.00 per hour
Remote Location
USA
Job Type unspecified
Posted Mar 26, 2025
Apply for this position Unlock 54,728 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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