[Hiring] Public Safety Solutions Consultant @Neogov

Role Description

This role is remote from anywhere in the US.

We are hiring a Public Safety Asset & Inventory Management Subject Matter Expert (SME) to serve as the embedded operational authority for this new product.

• This role brings direct, hands-on experience from public safety agency operations (law enforcement, fire, EMS) and logistics into every phase of product development and launch.
• You will represent how equipment, inventory, facilities, and fleets are requisitioned, assigned, maintained, inspected, audited, and decommissioned within city, county, and state public safety entities.
• From early discovery through general availability and customer rollout, you will work as a core member of the product team—shaping workflows, validating assumptions, and ensuring the solution aligns with real operational, procedural, and compliance requirements.
• Following launch, this role expands to support go-to-market execution as the product’s primary Sales Engineer and Implementation Consultant, serving as NEOGOV’s most hands-on expert in public safety asset operations.

What You Will Do

Product Discovery & Validation

• Serve as the embedded public safety asset management, quartermaster, and logistics SME throughout discovery, design, and build phases.
• Translate real-world asset lifecycles—including intake, assignment, maintenance, inspection, expiration tracking, and disposition—into clear product requirements and constraints.
• Advise on asset lifecycles across inventory (Quartermaster), facilities, fleet, and regulated equipment/gear.
• Participate directly in customer interviews, workflow walkthroughs, and usability testing with public safety personnel.
• Act as the primary product tester, validating end-to-end scenarios across Quartermasters, fleet/facility managers, supervisors, and field personnel.

Product Build & Launch

• Partner closely with Product, Design, and Engineering to ensure the tool reflects real-world public safety operations—not theoretical or vendor-driven models.
• Review and refine workflows related to:
  • Equipment assignments
  • Quartermaster inventory, automated alerts
  • Hardware integrations
  • Expirations, regulated items, audit trails, and compliance reporting
• Ensure alignment with public safety requirements around accountability, operational readiness, chain of custody, and auditability.
• Contribute to in-product guidance, templates, and best-practice defaults grounded in operational experience.

Go-to-Market, Sales & Implementation

• Serve as the product’s primary Sales Engineer, supporting demos and customer conversations with deep operational credibility.
• Translate customer operational scenarios into clear product narratives grounded in public safety asset and inventory realities.
• Lead early customer implementations, including configuration guidance, hardware setup/integration advice, training, and rollout support.
• Act as a key feedback conduit between customers and the product team, identifying recurring patterns and opportunities for improvement.

Qualifications

• A seasoned public safety operations, quartermaster, logistics, or asset management practitioner with deep exposure to equipment lifecycle management in law enforcement or fire/rescue environments.
• Experienced in managing both high-volume inventory items and complex asset categories (fleet, facilities, regulated gear) involving field staff, command leadership, and compliance auditors.
• Comfortable applying professional judgment to operational challenges and advising on practical, defensible, and audit-ready approaches.
• A clear, pragmatic communicator who can translate operational complexity into actionable product guidance.
• Motivated by building durable systems that improve how public safety teams maintain readiness and operate at scale.

Requirements

• 7–15+ years in public safety operations, quartermaster management, logistics, or asset/fleet management within public safety agencies.
• Direct responsibility for or oversight of:
  • High-volume equipment intake, inventory tracking, assignment, and accountability
  • Asset maintenance, inspection workflows, or fleet and facility management
  • Expiration tracking, regulated item management, audit trails, or compliance reviews
• Familiarity with systems used by public safety agencies to manage equipment and inventory, including quartermaster software, maintenance management tools, hardware integration tools, and legacy spreadsheet/paper processes.

Preferred Qualifications

• Experience implementing or administering asset management, quartermaster, or inventory software in a public safety environment.
• Exposure to modern hardware integrations.
• Prior experience training public safety personnel, quartermasters, or operational staff.
• Comfort participating in sales conversations, product demos, or customer workshops.

Benefits

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous PTO to support work-life balance
• Remote working opportunities
• 401K Matching
• Autonomy to grow and find your career path with supportive leadership
• 12-week Paid Parental Leave
• Inclusive and diverse environment