[Hiring] Psychiatry Operations Associate @Two Chairs

Role Description

As an Operations Associate, you will help improve and operate processes to help us scale our psychiatry program. In this role, you will support clients accessing care and work cross-functionally with teams like Product, Care Coordination, Clinical Care, Data, and Operations to support our psychiatric providers. If you are execution focused, a quick learner, great at communication, great at managing customers, and passionate about scaling business processes to expand access to exceptional mental healthcare, we want to hear from you!

You'll be responsible for:

• Supporting patients and psychiatric providers
• Improving existing processes
• Creating new processes
• Executing workflows to allow our clinical team to focus on clinical care
• Supporting clients and providers in getting the follow-up, information, or resources needed

Qualifications

• Experience in a similar operations or support role, preferably in a tech or mental healthcare setting
• Ability to multitask and prioritize duties to support delivery of high-quality patient experience
• Experience with working with medical providers, pharmacies, and labs
• Experience with completing prescription prior authorizations and using supporting tools such as CoverMyMeds
• Excellent written and verbal communication and interpersonal skills, with the ability to interact compassionately with clients and providers
• Demonstrated experience learning new tools, monitoring and optimizing business metrics, and building/iterating operational processes
• Adaptable and skilled at maintaining focus and delivering in a rapidly changing and ambiguous environment
• Thrives in a rapidly changing environment, identifying opportunities to improve and navigate ambiguity
• Experience working on cross-functional projects and creating professional communications

Requirements

• Provide exceptional customer service to patients as they move through care, supporting entry into care and logistics throughout care
• Act as a liaison between patients and providers, ensuring clear and effective communication regarding treatment, appointments, and recommended follow up actions (i.e. labs)
• Ensure the security and confidentiality of all patient and provider data in compliance with HIPAA and other regulatory standards
• Skillfully manage patients that are needing urgent support, including ensuring clients receive timely support with prescription issues or medication side effects from clinical team or other identified resources
• Provide general clinician support – assist clinicians with administrative, tooling, or patient-specific questions and/or duties
• Enable providers to operate at the top of their licenses by supporting on patient-specific tasks that don’t require medical licensure
• Monitor and manage operational workflows, ensuring compliance with organizational policies and procedures
• Identify processes that can be optimized
• Develop and execute processes to save time for providers before and after appointments
• Identify workflows that are missing or could be improved
• Work with cross-functional partners to design and implement new processes

Benefits

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• 401(k) Retirement savings options
• Annual $500 professional development stipend
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Annual $500 wellness stipend
• Paid parental leave