[Hiring] Provider Survey Professional @Humana

Role Description

Become a part of our caring community. Humana Healthy Horizons is looking for a Senior Provider Survey Professional to manage provider satisfaction surveys in the Medicaid segment and enhance provider experience. Reporting to the Director, responsibilities include:

• Coordinating with market teams to implement NCQA and state-mandated surveys
• Developing and updating provider scripts
• Extracting provider data samples
• Collaborating on script and data reviews
• Partnering with vendors
• Analyzing survey results
• Supporting improvement plans

The role requires independent work and strong project management skills to ensure effective survey execution.

Main responsibilities:

• Develop provider satisfaction survey tools to support efficient and effective survey execution
• Maintain documentation in accordance with state, market, and operational requirements
• Request provider survey sample populations and prepare data files for vendor distribution
• Review survey results to ensure they meet required formatting standards
• Meet regularly with market teams to review survey scripts and provider satisfaction results
• Share findings and collaborate with Medicaid market teams to align on improvement plans
• Partner across markets to identify and implement best practices that enhance the provider experience
• Create standardized templates and document processes for internal team resources, including policies and procedures

Qualifications

• Bachelor's Degree
• 3+ years of data analysis experience
• 2+ years' experience with provider satisfaction surveys or survey methodologies
• 2+ years project management experience
• Experience with survey data
• Healthcare experience
• Experience operating in a matrixed environment and coordinating across several departments

Preferred Qualifications

• MBA
• Contract experience to ensure operations are compliance following contract requirements
• Experience with Medicaid policies or health plans

Workstyle

• Remote

Typical Workdays/Hours

• Monday - Friday; 8:00am - 5:00pm, Eastern Standard Time (EST)

Travel

• Up to 10% outside of your home state

Interview Format

As part of our hiring process for this opportunity, we will use an interviewing technology called HireVue to enhance our hiring. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.

Scheduled Weekly Hours

• 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

• $78,400 - $107,800 per year
• This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Benefits

• Humana provides medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Application Deadline

05-07-2026

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.