[Hiring] Provider Scheduler @University Hospitals Urgent Care

Role Description

As a Remote Scheduler, you will support daily provider scheduling operations and help maintain seamless coverage across our urgent care network.

• Assist with creating and maintaining provider schedules for all University Hospitals Urgent Care locations
• Facilitate and approve provider schedule swaps and changes
• Communicate regularly with providers to assist in filling open shifts
• Coordinate emergency coverage, conference coverage, and last-minute staffing needs
• Maintain and update emergency call lists
• Assist with provider payroll support
• Communicate scheduling updates, protocol changes, and staffing needs with physicians and leadership
• Identify staffing gaps or scheduling concerns and escalate appropriately
• Collaborate closely with Providers, Credentialing Coordinators, HR, Recruiters, Clinical Leadership, and Quality & Provider Training teams
• Utilize systems including UKG, Smartsheet, Microsoft Office, and SharePoint daily
• Support additional operational and administrative duties as needed

Qualifications

• Ohio residency required
• Minimum of 1 year of scheduling experience preferred
• Associate Degree in Business or related field preferred
• Strong verbal and written communication skills
• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Experience working with scheduling systems and workforce management tools preferred
• Ability to maintain strict confidentiality
• Strong organizational skills with the ability to multitask and prioritize effectively
• Ability to work independently while collaborating effectively with cross-functional teams
• Flexibility to support nights, weekends, and emergency staffing situations as needed
• Ability to thrive in a fast-paced, constantly changing environment

Benefits

• Join a growing organization where your work truly makes a difference every day
• Work remotely from Ohio
• Collaborative team environment that values service excellence and continuous growth