[Hiring] Provider Operations Coordinator @Pearl

Role Description

A teletherapy platform delivering Medicaid-focused mental health care across multiple US states is looking for a Provider Operations Coordinator to own the full provider onboarding lifecycle and become the single point of contact for every newly hired clinician. The company is scaling rapidly, with inbound patient demand at all-time highs and expected to double. It runs a lean core team supported by a small offshore operations group, and prioritizes integrity, ownership, precision, and compassion when serving vulnerable populations.

• Conduct comprehensive 3–4 hour onboarding calls.
• Train providers on EHR systems via screenshare.
• Manage pre-call setup and credentialing coordination.
• Maintain a detailed multi-column tracker covering each provider's onboarding journey.
• Independently run onboarding within the first month.
• Proactively manage provider supply to avoid capacity constraints.

Qualifications

• 2–5 years of experience in healthcare operations, provider support, or a provider-facing coordination role (telehealth, digital health, or healthcare BPO preferred).
• Demonstrated experience independently delivering onboarding, training, or system walkthroughs to providers, clients, or professional audiences via screenshare, including multi-hour sessions.
• Hands-on proficiency with screenshare and collaboration tools (Zoom, Google Meet, Google Workspace) and a track record of quickly learning and operating new software platforms.
• Experience owning and maintaining complex, multi-step workflows or trackers with 15+ data points (e.g., Airtable, Smartsheet).
• Experience serving as the primary point of contact for providers, clients, or vendors across an end-to-end process.
• C1+ English (CEFR) for client-facing presentations and high-volume written provider correspondence.

Requirements

• Hands-on experience with an EHR/EMR platform (e.g., Tebra, EGMED, Epic, Athenahealth, eClinicalWorks, SimplePractice, or TherapyNotes).
• Familiarity with healthcare credentialing and provider enrollment concepts (CAQH, Medicaid, multi-state payer applications).
• Prior experience at a mental health or behavioral health tech company (e.g., Headway, Grow Therapy, Rula, Spring Health, Lyra, Talkspace, BetterHelp, Charlie Health).
• Experience creating SOPs, process documentation, or workflow automation.
• HR/payroll platform experience (e.g., Rippling) for timesheet and payroll coordination.

Benefits

• Competitive Salary: Based on experience and skills.
• Remote Work: Fully remote—work from anywhere.
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting.
• Generous PTO: In accordance with company policy.
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees.
• Direct Mentorship: Guidance from international industry experts.
• Learning & Development: Ongoing access to resources for professional growth.
• Global Networking: Connect with professionals worldwide.

Company Description

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

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