[Hiring] Provider Network Specialist @Wellthy

Role Description

As our Provider Network Specialist, you will own the supply side of Wellthy's backup care network. When a family needs care on short notice, whether that's a spot at a daycare, camp, or an enrichment activity, it works because someone built the network behind it. That's you. You find quality providers in the markets where our clients need coverage, bring them on board, and keep those relationships strong so families always have somewhere to turn.

• Source and prioritize providers (in-home care, centers, camps, and activities) in the markets where client families need coverage, using licensing data, reviews, and market knowledge to decide where to focus.
• Run outreach to prospective providers: walk them through how Wellthy's backup care benefit works, make the case for joining, and carry them from first conversation to live in the network.
• Vet providers against Wellthy's quality bar before they come onboard, drawing on licensing, reviews, and direct evaluation.
• Negotiate rates and partnership terms that hold up across single sites as well as multi-location and franchise groups, structuring agreements that work for the provider and for Wellthy.
• Get providers fully set up to take bookings: collect and verify onboarding documentation, coordinate payment and billing details, and clear anything blocking them from going live.
• Serve as the ongoing point of contact for your providers, keeping them active, responsive, and confident referring families to us.
• Track your markets, monitor coverage and fill rate, and flag gaps where we need more supply to meet demand.
• Work alongside operations, billing, and legal to keep contracts, onboarding, and the daily running of the network moving.

Qualifications

• Open to learning, experimenting, and evolving.
• Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.
• 2+ years of experience in recruitment, vendor management, partnerships, sales, or customer service, with a track record of hitting established targets.
• Associate or Bachelor's degree preferred (relevant experience may be considered in lieu of a degree; 3 years of relevant experience in place of an applicable degree).
• Excellent written and verbal communication skills, with the ability to explain a program clearly and concisely.
• Strong attention to detail, organization, and the ability to multitask and prioritize in a fast-paced environment.
• General comfort pulling data, generating reports, and using basic productivity software (GSuite, Slack, spreadsheets).
• Experience recruiting backup care or childcare provider partners (preferred but not mandatory).
• Comfort presenting or general comfort with public speaking (preferred but not mandatory).
• Experience working in a remote environment (preferred but not mandatory).

Requirements

• To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Benefits

• The starting salary for this position is $28-$31/hour.
• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent year (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Location

• This is a remote and US states based opportunity.
• We ask that you work in a location that is private, with secure (not public) internet and phone access.
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating.
• You are required to work from a private, dedicated, distraction-free space.
• We are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that you’re encouraged and even excited by that to get started with our process.