[Hiring] Property Management Virtual Assistant @Inside Out Hiring

Role Description

The Property Management Virtual Assistant will act as a central communication point between tenants, contractors, and internal leadership, ensuring requests are handled promptly and professionally. This role focuses on:

• Phone management
• Tenant support
• Maintenance coordination
• Leasing follow up

Key Responsibilities include:

• Tenant Communication and Phone Management
  • Serve as the first point of contact for tenants and prospects by answering calls, responding to messages, and ensuring concerns are handled promptly.
  • Tasks include:
    • Answer incoming tenant and prospect calls
    • Respond to emails and messages promptly
    • Document issues and escalate when needed
    • Provide clear updates to tenants and internal staff
• Maintenance Coordination
  • Manage maintenance requests from tenants and coordinate with contractors or internal contacts to ensure issues are resolved efficiently.
  • Tasks include:
    • Record maintenance issues such as leaks or repairs
    • Contact vendors or internal teams based on instructions
    • Track progress and follow up until completion
    • Maintain organized records of requests
• Collections and Payment Follow Ups
  • Support monthly rent collection efforts by contacting tenants with outstanding balances and maintaining professional but firm communication.
  • Tasks include:
    • Make collection calls to tenants with unpaid balances
    • Send notices and follow up emails
    • Document payment status and responses
    • Escalate concerns when needed
• Leasing Inquiries and Prospect Follow Up
  • Handle incoming inquiries from potential tenants and support coordination for available spaces.
  • Tasks include:
    • Collect prospect information during calls
    • Provide property details and basic leasing information
    • Coordinate next steps with leadership
    • Assist with drafting lease related communication when required
• Administrative and Communication Support
  • Assist with drafting emails, letters, and communication while maintaining professional tone and clarity.
  • Tasks include:
    • Draft emails and notices using internal tools
    • Review and interpret lease language related to maintenance responsibilities
    • Maintain organized communication logs
    • Support general administrative coordination

Qualifications

• Fluent English and Spanish required
• Strong phone presence and professional communication skills
• Previous experience in property management, tenant support, or coordination roles
• Highly organized with strong follow through
• Tech savvy and comfortable using spreadsheets, Dialpad, or similar communication tools
• Ability to handle complaints professionally and remain calm under pressure
• Completed higher education or ongoing college studies strongly preferred
• Property management or leasing support experience
• Experience handling collections or tenant follow ups
• Familiarity with CRM or call management platforms

Personality Traits

• Proactive and solution oriented, not a message forwarder
• Warm, professional, and respectful communicator
• Highly responsive and dependable
• Strong critical thinking and ownership mindset
• Confident and comfortable making decisions within guidelines

Requirements

• C1 English level is required; the selected candidate will be speaking strictly in English during their whole shift.
• Please submit your resume and audio recording in English.

Benefits

• Salary: $1200 - $1500 per month
• Work schedule: Monday to Friday, 9:00 AM - 6:00 PM CST
• Target start date: ASAP