[Hiring] Property Management Admin @Virtual Coworker

Role Description

• Answer inbound calls during business hours
• Fully resolve caller needs at the point of contact — not just message-taking
• Use Rent Manager software to look up tenant, property, and account information as needed
• Upload tenant payment batches via CSV file into Rent Manager (training will be provided)
• Handle maintenance requests:
  • Primary path: guide tenants to log the request themselves in Rent Manager
  • Fallback: if tenant doesn't/can't log it, the admin enters the maintenance request directly
• Coordinate maintenance dispatch:
  • Identify which property manager/technician is available and when
  • Contact the appropriate tech to go out to the property
  • If no tech is reachable, escalate to the Property Manager directly
  • Know when and how to escalate issues to the Managing Member, when needed

Company Description