[Hiring] Property Compliance Administrator @Penbrothers

Role Description

We are hiring a Property Compliance Administrator who thrives on planning, organisation and process ownership. You will support our property licensing service by managing information from landlords and agents, preparing documentation, and submitting licence applications to local authorities across the UK.

This role suits someone who enjoys creating order, structuring workflows, and ensuring accuracy throughout an end‐to‐end process. You will manage your caseload independently, maintain clear communication, and confidently communicate with landlords, agents, and councils by email, live chat, and, if necessary, by phone.

Work hours: 1:00 PM – 10:00 PM PHT

Work set-up: Remote

What you’ll do

• Data Collection & Organization
  • Gather property and landlord information via email and live chat.
  • Review and verify all required documentation (ownership evidence, tenancy details, floorplans, safety certificates, etc.).
  • Track, organise and follow up on missing or incomplete information.
  • Maintain orderly records using shared systems such as Airtable, Intercom, and Google Drive.
• Application Preparation & Submission
  • Complete online license applications across selective, additional and HMO schemes.
  • Upload documentation and ensure consistent file structures.
  • Monitor progress and submit complete applications through council portals.
• Communication & Follow‐up
  • Liaise with landlords, letting agents and local authority officers.
  • Build relationships with council licensing teams to ensure smooth application progress.
  • Provide clear, concise responses to queries over email and live chat.
  • Record all updates and case notes accurately.
  • Escalate complex issues where appropriate.
• Reporting & Quality Control
  • Maintain accurate logs of in‐progress and submitted applications.
  • Conduct pre‐submission checks to ensure compliance and data quality.
  • Provide weekly progress updates.
  • Suggest improvements to strengthen efficiency and consistency.

Qualifications

• At least 3 years of experience in operations, administration, customer support, compliance, or a similar process-driven role.
• Experience in property management, housing, real estate, or local authority processes.
• Exposure to compliance, licensing, or regulated industries.
• Experience working with structured case management, forms, or application-based workflows.
• Strong written English with the ability to communicate clearly by email and live chat.
• High attention to detail and ability to review and verify documents for accuracy.
• Comfortable working with online portals, digital forms, and document management systems.
• Experience using tools such as Google Workspace, Airtable, Intercom, or similar platforms.
• Ability to manage multiple cases at once while meeting deadlines.
• Comfortable following and improving documented processes and workflows.
• Able to work independently in a remote setup with minimal supervision.
• Willingness to learn property licensing rules and regulatory requirements.

Preferred if you have:

• Familiarity with Airtable, Intercom, or Google Workspace.
• Outstanding organisational and planning capability.
• Strong attention to detail and accuracy.
• Excellent written English.
• Confident communicator by email and live chat.
• Ability to manage multiple cases methodically and independently.
• Comfortable owning and improving a process from start to finish.
• Proficient with online forms, portals and shared‐drive systems.
• Reliable remote working setup.

Our Hiring Process

We utilize AI tools to enhance hiring efficiency and ensure a fair evaluation. Consequently, candidates will engage with an AI Interviewer , supervised by Human Talent Acquisition Experts who will support your entire application journey.

Our AI Expectations: While we encourage you to use AI for CV refinement and research , we require that all interviews and assessments be completed through your own authentic effort. The use of real-time AI assistance during interviews or to complete skills tests is strictly prohibited to ensure a fair and genuine evaluation of your capabilities.

Benefits

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.