[Hiring] Programs and Business Operations Lead @Airbnb

Role Description

As a Programs and Business Operations Lead, you will work with the Director of Services and Membership to develop and execute strategies to grow the success of Airbnb. You are someone who thrives in ambiguous, early-stage environments and brings equal parts strategic thinking and operational rigor.

• Define the levers that make programs successful.
• Build the tools and frameworks that enable teams to move faster.
• Partner deeply with product and marketing to ensure programs are designed for both user value and business impact.
• Develop strong relationships and deliver valuable guidance to help the Airbnb community succeed on the platform.

This role requires expertise in operations, supply, marketplace dynamics, and data analytics, as well as the capacity to work cross-functionally to remove obstacles and execute initiatives.

A Typical Day:

• Develop actionable business analysis to enable functional leads to provide consistent information to their teams and stakeholders.
• Provide data-driven insights quickly and accurately by leveraging tools such as SQL, Excel, and Tableau.
• Partner with product and marketing teams to translate business goals into program requirements and go-to-market strategies.
• Identify new growth opportunities, design experiments to test hypotheses, and develop plans to scale proven levers.
• Build tools and equip teams with the relevant data support to make actionable decisions.
• Create materials to communicate strategy and business performance to key stakeholders.
• Manage cross-functional workstreams across product, marketing, data science, finance, partnerships, and business operations.

Qualifications

• 10+ years experience in consulting position, or strategy operations role and working across multiple geographies.
• Ability to prioritize quickly and go deep on execution of new initiatives.
• Analysis and formulation of plans to address key business priorities or issues.
• Leadership and ability to influence other stakeholders.
• Ability to take initiative and deal with uncertainties.
• Strong appetite for working with the Airbnb community.
• Ability to manage complex projects and multi-task with excellent organization skills.
• Deep understanding of supply/demand dynamics, incentive design, and growth levers.
• Background in loyalty programs, incentive programs, or merchandising strongly preferred.
• Pays attention to both details and macro-level outcomes.
• Seasoned internal and external communicator with strong interpersonal skills.
• Ability to thrive in a fast-paced, dynamic and ever-changing startup environment.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.
• Data-driven, can-do attitude, strategic thinker and passion for new products and solutions.
• Comfortable with Excel, SQL.
• Strong verbal and written communication skills.

Location

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb, Inc. can employ in states where we have registered entities. Currently, employees cannot be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware, and Rhode Island.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

• Pay Range: $168,000 — $203,000 USD