[Hiring] Program Specialist @PeopleScout

Role Description

The MSP Program Manager drives revenues, profit, client strategy, and client retention. He or she will support strategy, operational initiatives, and growth. Reporting to the Senior Program Manager or Director and serving as a member of the operational leadership team of PeopleScout, the Program Manager will provide leadership to the MSP teams. This role is pivotal to operations and sales as it coordinates processes from each function to enable the business to achieve target results.

This position requires an extremely perceptive person, who is capable of relating to individuals at all levels. As unique situations present themselves, the Program Manager, MSP must be sensitive to corporate needs, employee goodwill, and the public image.

Location: Remote

Qualifications

• Absolute and uncompromising integrity with the ability to instill trust, honesty, fairness, credibility, and a sense of purpose throughout the company.
• 3+ years of experience in MSP.
• Minimum 3 years of experience in a team role.
• Demonstrated in-depth experience in P&L management.
• Proven leadership ability with a history of building and developing strongly committed business teams.
• Business planning skills that include the development of strategic plans that detail action steps, timelines, metrics, accountable parties, and expected results.
• Demonstrated high level of energy, initiative, internal motivation, and an ability to work collaboratively across all levels of the organization.
• Deep knowledge of consultative selling methods and processes coupled with the ability to apply techniques for selling success.
• Willingness to serve on various cross-functional teams that address operational and cultural change opportunities available throughout the organization.
• Ability to make well-planned, clear, and concise decisions and to uphold the necessary supporting actions through to completion.
• Seasoned experience in budgeting and cost containment.
• Ability to make persuasive and compelling business presentations.
• Must be 18 years of age or older.

Requirements

• Ensure that all customers derive maximum value from their relationship with PeopleScout.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Gets first-hand customer information and uses it for improvements in products and services.
• Work with teams to ensure that when disruptions/issues occur in service delivery, these situations are resolved quickly to win repeat business.
• Responsible for achieving revenue growth objectives for a strategic portfolio of accounts by handling client needs to ensure satisfaction and retention.
• Expected to meet or exceed client satisfaction expectations and SLAs.
• Conducts periodic status checks with customers and team to assess progress against the plan.
• Management of tactical team and resources.
• Identify, recommend, and implement changes to improve revenue.
• Facilitate change through new initiatives, processes, expectations, etc.
• Hands-on involvement with the design, delivery, coordination, and implementation of initiatives and best practices.
• Understands and is highly competent in data analytics and using that data to tell an impactful story.
• Manages tactical relations with Suppliers; acts as a liaison between the customer’s and supplier’s senior management.
• Utilizes program management skills of communication, presentation, time management, organization, and planning to successfully achieve program goals and objectives.
• Prepares and delivers weekly and monthly status reports to PeopleScout and customer senior management on all program activities and issues.
• Assist in implementation of the Workforce Management Solution at new customer engagements.
• Accountable for all business delivery of QBR’s monthly dashboards.
• Contributes to supplier and account manuals are completed and maintained throughout the relationship.
• Must have weekly team calls with customer and team with an agenda that has action items.
• Conduct and contribute to weekly/bi-weekly client sponsor calls.
• Contribute to all SOPs are completed and manage posting them to shared drives.
• Contribute to development and formulation of long and short-range planning, policies, programs, and objectives with the leadership team.
• Search for opportunities to be creative, improve and grow the business.
• Work in partnership with other TrueBlue brands to achieve and/or maintain dominant positions where applicable.
• Partners with leader and allocates job responsibilities, ensures training of new resources.
• Supports Implementation for program staffing, operational processes, and resource training.
• Acts with the best interests and perspectives of the total enterprise in mind.
• Sets personal example for expectation of others.
• Mentor and coach others to support the achievement of organizational and personal goals.
• Change leader, coach, and mentor throughout the organization.
• Encourage a culture of creativity and continued organizational learning.

Benefits

• Employees and their eligible dependents are offered Medical/Dental/Vision insurance and short-term disability.
• Up to 10 days Paid Time Off per year.

Company Description

PeopleScout, a TrueBlue company, is a global talent solutions leader, providing unmatched scalability to meet the hiring needs of organizations of all sizes across sectors. PeopleScout’s comprehensive services include Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP), Total Workforce Solutions, and Talent Advisory. Operating in more than 40 countries, with over 30 years of expertise, PeopleScout connects employers with top talent—from volume hiring to specialist roles—with an approach that combines market intelligence, creativity, and technology.

Our team believes in the transformative power of connection to drive results—our brand promise “Connect More” is grounded in our legacy of exceptional service and reflects our commitment to forging stronger connections across the talent spectrum through experience, insight, and action.