[Hiring] Program Coordinator, Health Policy & Programs @Healthcare Excellence Canada

Role Description

At Healthcare Excellence Canada (HEC), we believe great things happen when purpose meets passion. Our bright, determined, and enthusiastic team is on a mission to shape a future where everyone in Canada has safe and high-quality healthcare. We balance high performance with joy at work. We show up as our best selves because we know that’s how we make a real difference. When you join HEC, you’re joining a team that collaborates with patients, caregivers, and healthcare professionals across the country to turn proven innovations into lasting improvements in care. Together, we spread and scale quality and safety improvements, strengthen capacity and collective leadership, and catalyze policy and practice change to make healthcare better for all Canadians.

If you’re inspired by impact, energized by teamwork, and ready to help transform Canada’s healthcare system, apply to the position below and join HEC!

• Term: Temporary, Full-time (13 months)
• Reports to: Director, Health Policy & Programs
• Typical Hiring Range: $53,066 - $63,066
• Vacancies: 1
• Location: We are a pan-Canadian healthcare organization and welcome candidates from across Canada. Our head office is located in Ottawa, Ontario and we welcome flexible work options such as permanent/fully remote, hybrid, flexible work hours, and compressed work weeks.
• Deadline to apply: September 8, 2026, at 8:30am ET
• How to apply: Apply here

This portfolio catalyzes policy and practice change in health systems by supporting health leaders and policy makers to navigate through complex problems using a variety of methods. The Health Policy and Programs team works with HEC programs and collaboratives to develop internal capacity and knowledge about applying a policy lens to program work, in order to identify policy enablers and barriers, as well as potential opportunities to support policy change. As a policy support program internally and to governments and other health systems interest holders, the Health Policy and Programs team supports policy intervention processes on identified issues, by using products like policy briefings, evidence and environmental scans, policy labs, and policy roundtable dialogues on priority policy topics that support HEC’s operational plan and/or have been identified through policy consultations with interest holders.

The Program Coordinator holds three main areas of responsibility:

• Provides a high level of administrative support to the Director/Senior Program Lead as well as to their respective team;
• Manages and coordinates events and projects in the program area, including online programming and meetings that facilitate evidence-informed innovation in healthcare organizations and that link healthcare leaders who are central to HEC’s strategic priorities;
• Provides general program support and coordination to the team including preparation of briefing materials to support planning and program development.

Your core responsibilities include:

• Maintains Director/Senior Program Lead meeting schedules, project deadlines, etc.
• Reconciles all travel authorization forms, expense claims and credit card payments regularly and keep a continuously updated expense report as required.
• Coordinates internal and external meetings, speaking engagements and conference attendance, and travel arrangements, prepare presentations and speeches and screen incoming calls, emails and correspondence and respond independently when possible.
• Schedules and attends virtual meetings via Microsoft Teams or Zoom. Provides basic support and troubleshooting to invitees/ participants such as challenges accessing virtual meetings, resolving audio/ video difficulties, sharing screens, and managing meeting roles and permissions.
• Coordinates projects and tasks related to program development, program evaluation, committees, and similar initiatives, including identify upcoming project milestones and ensuring deadlines are met.
• Provides information to inform and support project and event budget developments, tracks project budgets, and ensures budget reconciliation.

Qualifications

• College diploma in office administration, business administration, or a related field; or equivalent education and/or work experience is required.
• Minimum of two (2) years progressive experience in a fast-paced environment is required, preferably in healthcare or a not-for-profit organization.
• Bilingual in French and English is preferred (English communication skills at Advanced “C” level required).
• Advanced computer software skills in Microsoft Office suite and virtual environment are required.
• Demonstrated ability working in health and healthcare, particularly quality improvement, or patient safety is preferred.

Requirements

• Highly developed interpersonal and problem-solving skills.
• Excellent project management skills including the ability to plan and the ability to collaborate with other teams and across the organization.
• Excellent oral and written communication skills.
• Demonstrated time management skills. Well organized and attentive to detail.
• Professional tact and diplomacy and confidentiality required.
• Ability to work well in a dynamic and highly motivated team.

Benefits

• Competitive salary with a bilingual bonus (if applicable)
• Full access to our comprehensive benefits package on the 1st day of employment
• Flexible work options including onsite, hybrid, or fully remote and flexible hours of work
• Holiday break closure in December between Christmas Day and New Year’s Day
• Generous vacation and personal leave plans
• A defined benefit pension plan with the CAAT Pension Plan
• Employee and Family Assistance Programs
• Fitness and Wellness Allowance
• Remote Work/Parking Allowance
• Paid professional association fees
• Educational and development opportunities
• On site (Ottawa) gym and complimentary coffee/tea
• Social activities