[Hiring] Program & Business Operations Analyst @SAIC

Role Description

SAIC is seeking a versatile, detail-oriented, and highly adaptable Program & Business Operations Analyst to join our team. In this role, you will act as a key operational anchor and "jack of all trades," bridging the gap between program coordination, operational data analysis, and technical deliverable support.

Your typical week will involve a dynamic mix of responsibilities:

• Conducting data validation and operational modeling in Excel
• Extracting metrics and managing workflows within ServiceNow
• Coordinating deliverables and organizing artifacts in SharePoint
• Drafting visual process flows in MS Visio
• Building polished, executive-ready presentations in PowerPoint

If you thrive in a multi-faceted environment where no two days are the same, and you enjoy solving operational puzzles while keeping project engines running smoothly, this role is built for you.

Qualifications

• Bachelor’s degree in business administration, Information Technology, Management Information Systems, or a related field
• 3–5+ years of professional experience in business analysis, program coordination, or operations support
• Intermediate to Advanced skills in Microsoft Excel (complex formulas, Pivot Tables, conditional formatting, data validation, chart creation)
• Strong ability to synthesize data and narratives into clean, professional, executive-ready presentations in Microsoft PowerPoint
• Proven hands-on experience developing flowcharts, swimlane diagrams, and standard business process maps in Microsoft Visio
• Practical working familiarity with ServiceNow (navigating the platform, running reports/filters, viewing records/tickets, understanding CMDB/ITSM modules or catalog requests)
• Familiarity with Microsoft SharePoint / M365 document management, lists, permission structures, and version control
• High comfort level working with ambiguous requirements and disparate datasets to produce structured, clean outputs
• Rigorous standards for deliverable formatting, data accuracy, and professional presentation
• Excellent verbal and written communication skills; comfortable interacting with technical engineers, project managers, and client stakeholders
• High willingness and aptitude to switch contexts quickly between administrative coordination, technical analysis, and creative deck design
• Must be a US Citizen and able to pass the CJIS Clearance background investigation

Requirements

• ITIL Foundation certification (v4 or v5)
• Experience supporting state, local, or federal government contracts (e.g., Managed Service Provider / Multi-Sourcing Service Integrator environments)
• Basic familiarity with automated workflow platforms (e.g., Power Automate, ServiceNow Flow Designer, or Torq)
• Exposure to IT Service Management (ITSM) disciplines: Change Management, Incident/Problem Management, Service Catalog, or Asset/Configuration Management

Benefits

• Competitive salary
• Comprehensive health benefits
• Retirement plans
• Professional development opportunities

Company Description

SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion.