[Hiring] Program Associate / Senior Associate @Connor Consulting

Role Description

Connor Consulting is a fast-growing, modern, international company comprised of top-caliber professionals. This role sits within the Software Publisher Services (SPS) line of business and is dedicated to a single, high-volume compliance program delivered on behalf of a global enterprise software publisher.

This is a platform-led program rather than a traditional audit role. Licensees complete their own compliance review through a dedicated audit platform, and the Program Associate drives that process end to end. You will own a large portfolio of engagements over the course of the year, with a large number active at any given time, and you will be accountable for getting each one started, unstuck, and closed. The work is high-cadence and relationship-driven:

• Daily outreach
• Structured follow-up
• Clear escalation
• Disciplined tracking

It is a strong fit for someone from a compliance, audit support, renewals or customer success background who is energized by volume, ownership, and consistent execution. This is also a build role. The program is expanding, and the person who establishes the operating rhythm in the US will be positioned to add supporting staff and grow into a Manager role.

Qualifications

• BA/BS in Business Administration, Accounting, Information Systems, or a related field; equivalent practical experience will be considered.
• 2+ years in software license compliance, contract or audit compliance support, customer success, account management, renewals, inside sales, or a comparable high-volume client-facing role.
• Exposure to software licensing concepts and contract terms. Prior license compliance or software asset management experience is preferred but not required; the ability to learn a publisher’s licensing model quickly is essential.
• Demonstrated experience managing a high volume of concurrent accounts or cases without loss of accuracy or follow-through.
• Comfort working from a repeatable playbook: applying the same process consistently across hundreds of accounts while recognizing the exceptions that require escalation.
• Fluency with CRM, ticketing, or case management platforms (for example Salesforce, HubSpot, Monday.com, or Zendesk) and a track record of disciplined data hygiene.
• Proficient in the Microsoft Office Suite with solid Excel skills including lookups and pivot tables. Advanced modeling is not required.
• Excellent written communication, with the ability to maintain a consistent and professional tone across a high volume of outbound correspondence.
• Confident verbal communication and the ability to lead a call with a licensee’s technical, procurement, or finance contacts.
• Professional persistence: comfortable following up repeatedly with unresponsive contacts and navigating resistance without escalating tension.
• Self-directed, organized, and reliable with minimal day-to-day supervision.
• Based in and available to work United States business hours, with occasional flexibility for licensees in other regions.
• Minimal travel expected, up to 10%.

Requirements

• Prior experience on a publisher-side or Big 4 software license compliance team.
• Experience supporting customers through a self-service or customer-completed data collection platform.
• Familiarity with common software deployment and usage data sources.
• Second language capability (Spanish, Portuguese, French, German, Italian, or Polish) in view of planned EMEA expansion.

Competencies and Skills

• Ownership mentality; treats the assigned portfolio as a book of business to be advanced every day.
• Consistency and follow-through.
• Resilience in the face of non-response, delay, and pushback.
• Strong organization and prioritization across many small, simultaneous commitments.
• Clear and concise communication with both technical and non-technical audiences.
• Sound judgment about when to resolve an issue directly and when to escalate.
• Collaborative and professional demeanor with clients, licensees, and internal teams.
• Genuine interest in process improvement and in building something repeatable and scalable.

Measures of Success

• First 30 days: Program mechanics and licensing model learned, platform fluency established, outreach templates in use, and the full portfolio loaded and accurate in the engagement platform.
• First 60 days: Daily outreach cadence running consistently, the first cohort of licensees onboarded to the platform and submitting data, and program reporting delivered on schedule.
• First 90 days and beyond: Consistent throughput against agreed volume and cycle-time targets, exception and escalation paths operating cleanly, and documented improvements to the program playbook.

Working Conditions

• Remote role in the US, aligned to United States time zones.
• Sustained periods of computer and telephone-based work with a high volume of daily contacts.
• Occasional flexibility to work varied schedules to accommodate licensees in other time zones.
• Minimal travel; occasional mobility within office and client site environments.

Note: Connor Consulting Corp. is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.