[Hiring] Program Applications Specialist- Clinic Profiler Manager @Hampton VA Medical Center

Role Description

This position is in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Veterans Integrated Service Network (VISN 6), Hampton, VA Medical Center (HVMAC), Office of Access and Transformation, which reports to the Office of the Director. This position is to provide complex and highly-skilled administrative and data support related to clinic profile management.

Responsibilities

• Data Collection and Analysis:
  • Involved in an extremely complex blend of computing technology, medical information, communication skills, and leadership qualities in a rapidly changing environment.
  • Must be well-versed in each database as successful navigation and manipulation are critical to success.
  • Possess vast computer knowledge in developing and capturing data from VISTA and other VA data sites to understand, analyze, and interpret clinical data at the team service and executive levels.
• Clinic Set-up:
  • Responsible for all aspects of new clinic establishment in VISTA and provides guidance for clinic set-ups and groupings in VSE.
  • Ownership of the clinic profile request process for new clinic builds, as well as the actual building of clinics.
  • Expected to have an in-depth understanding of the complexities of clinic set-ups and provide technical guidance to ensure clinics operate as requested.
• Clinic Maintenance (Clinic Modifications and Inactivations):
  • Own the entire workflow process for clinic cancellations and provide guidance for all services.
  • Review clinic modification, cancellation, remapping, deactivation, and reactivation requests, ensuring adherence to the National Scheduling Directive and local HVAMC policies.
  • Ensure timely review and approval actions occur for all modifications and clinic deactivation requests.
• Clinic Profile Audit:
  • Review active clinics and provide detailed analysis of findings to management on an annual basis.
  • Audits may include data inquiries such as character nomenclature length, stop code validation, clinic location accuracy, and appointment letter relevance.
  • Perform audits using reports available in VISTA and the GPM SAT Tool, and assist with data validation of reported data.
• Clinic Utilization Review:
  • Assist clinics and services in reviewing and understanding clinic utilization data using VISTA or VHA Support Service Center (VSSC) reports.
  • Review utilization reports to ensure adequate appointment availability and optimal percent utilization rates.
• Training and Processes:
  • Research and identify training needs for HVAMC staff in areas of clinic cancellation and clinic profile requests.
  • Analyze training needs and make recommendations to supervisors, develop instruction, and conduct training.
  • Own and oversee the clinic cancellation request process and the clinic profile request process.
• Performs other related duties as assigned.

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/10/2026.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
• Specialized Experience: One year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression.
• Education: Two years of progressively higher-level graduate education, or a master's or equivalent graduate degree, or LL.B. or J.D., if related.
• Combination: Combination of specialized experience and education beyond the first year (18 semester hours) to qualify for the GS-09 level.

Requirements

• Applicants must submit a transcript if qualifying based on education.
• Only education or degrees recognized by the U.S. Department of Education may be used to qualify for Federal employment.
• If using foreign education, a Certificate of Foreign Equivalency must be submitted with the transcript.

Benefits

• Work Schedule: Full Time, 8:00am-4:30 pm, Monday- Friday.
• Virtual: Authorized.
• Relocation/Recruitment Incentives: Not Authorized.
• Critical Skills Incentive (CSI): Not Approved.
• Permanent Change of Station (PCS): Not Authorized.