[Hiring] Program Analyst @Office of Suicide Prevention, Veterans Crisis Line

Role Description

The employee will serve as the Program Analyst, located in the Business Department, Business Operations Division of the Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

Responsibilities

• Develop goals and strategic plans for the local Employee Whole Health (EWH) program.
• Develop programs and initiatives to ensure EWH plan is achieved.
• Represent local EWH team to ensure collaboration on national initiatives that may be beneficial to employees when feasible.
• Conduct needs assessments of employees to determine program needs and interests and develop core local program components based on assessment results.
• Collaborate with other services on the assessment of the needs of employees for the evaluation of the effectiveness of the local EWH program.
• Collaborate and develop programming specific to VCL divisions.
• Compile and distribute information on various local EWH program topics and collaborate with relevant subject matter experts.
• Responsible for scheduling, selecting classes and activities, and organizing events.
• Integrate concepts, practices and tools that support the Whole Health (WH) system of care.
• Implement use of available individual health assessments to determine employee wellbeing strengths and opportunities.
• Create personalized health plan with employees who desire one by exploring the employee's mission, aspiration, and purpose (MAP); create goals and action plans with the employee based on his/her MAP.
• Maintain strict confidentiality of individual employee information according to published guidelines and procedures.
• Model healthy behavior and provide support and encouragement to employees as it relates to behavior change.
• Provide WH support to employees on an individual basis or in a group setting.
• Promote local EWH program to all employees on all shifts throughout the organization.
• Collaborate with VCL Internal Communications to develop a communications and marketing plan.
• Consult with VCL staff as appropriate to maintain high program visibility.
• Solicit feedback from employees on needs and expectations for the local EWH program primarily through web-based questionnaires. Adjust program offerings based on employee utilization, satisfaction, and effectiveness.
• Maintain up to date knowledge of local policies and procedures related to EWH as needed to ensure compliance with VHA level directives and regulations, Union Master Agreements, professional guidelines, and all accrediting and regulatory agencies.
• Report regularly to EWH leadership on program goals and accomplishments.
• Perform other duties as assigned.

Work Schedule

• Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs.
• Compressed/Flexible Work Schedule may be authorized upon supervisor approval after training per Agency policy.
• This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity.
• The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.

Position Description/PD#

Program Analyst/PD30726A

Relocation/Recruitment Incentives

Not Authorized

Critical Skills Incentive (CSI)

Not Approved

Permanent Change of Station (PCS)

Not required

This is a bargaining unit position

Qualifications

• Applicants must meet all requirements by the closing date of this announcement, 10/05/2026.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization.
• Education: Applicants may substitute education for the required experience.
• Combination: Applicants may also combine education and experience to qualify at this level.

Requirements

• Applying analytical methods to evaluate the effectiveness of an employee wellness or Whole Health program.
• Conducting needs assessments and developing employee wellness program components based on the results.
• Developing training materials and coordinating events for staff wellness education.
• Administering health/wellness assessments to support employee behavior change, while maintaining confidentiality of personal health information.
• Collaborating with leadership and staff to promote program visibility, gather feedback, and improve program offerings based on utilization and satisfaction.

Benefits

• A full year of work is considered to be 35-40 hours of work per week.
• Part-time experience will be credited on the basis of time actually spent in appropriate activities.