[Hiring] Program Administrator @Carboline

Role Description

The Program Administrator is responsible for supporting the National Account Team Lead and other Program Managers in a behind-the-scenes type of role. The Program Administrator should be a very detail oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements. The Program Administrator will be responsible for working on multiple Programs (service contracts) and executing on the day-to-day requirements as outlined by the National Account Team Lead and/or the Program Manager.

Essential Duties and Responsibilities:

• Writing proposals for customer accounts.
• Understanding customer specific requirements (applicable discounts, labor/material break out, taxes, etc.).
• File/document integrity - use internal web resources (eBuilder) and local file storage to maintain document and file storage integrity.
• Understanding different labor rates for each WTI region(s).
• Understanding different WTI service types and how they are priced.
• Managing multiple leak response programs.
• Tracking leak calls and WTI service response times.
• Managing subcontractor invoices and completion paperwork.
• Working with regional administrators to re-dispatch leak calls, get progress updates, etc.
• Working with WTI technicians to request NTE increases on individual leak responses if applicable.
• Tracking and invoicing leak service calls.
• Delivering invoices to customer specific locations (work order systems, customized email addresses, etc.).
• Tracking inspection programs.
• Working in internal systems to track roof inspection data.
• Maintaining a master inspection tracker showing where small pieces of entire programs are in relation to completion.
• Maintain a weekly schedule to WTI field technicians and Program Manager (to share with customer).
• Inputting budgets, editing, and categorizing recommendations from WTI field technicians.
• Submitting reports and files for internal quality control.
• Editing reports as needed based on feedback from quality control personnel.
• Delivering reports to Program Manager/customer.
• Updating customer work order status with ETA.
• Updating customer invoice system with Invoice.
• Be accountable for managing your day based on tasks set forth by Program Manager.

Qualifications

• Knowledge of all Services that WTI offers (able to read through a price book and understand the information).
• Superior written, oral, and digital communication skills.
• Computer Literacy: Outlook Email, Microsoft Teams, Microsoft Excel (must have), SmartSheet, SAP.

Requirements

• Detail oriented and organized professional.
• Understanding of deadlines, communication, and customer-specific requirements.

Benefits

• Great benefits.
• Advancement opportunity.
• Commitment to a sustainable future.