[Hiring] Professional Support Network Coordinator @British Council

Role Description

The Professional Support Network (PSN) Coordinator supports consistent application of examiner standards across IELTS and other E&E products by coordinating operational activities, maintaining data accuracy, and assisting examiner lifecycle processes. The role contributes to quality assurance and performance monitoring by supporting agreed policies and frameworks, working closely with internal teams and external partners.

This role sits within Operational Delivery – Global and supports the implementation of professional standards across speaking examiner activities, contributing to readiness, certification, monitoring, and accurate reporting via the EMM database. The role works with test centres, Network teams, and the Global Examiner Hub Lead to support examiner delivery and continuous improvement.

• Support professional standards.
• Coordinate examiner lifecycle (certification, training, monitoring).
• Maintain EMM data integrity.
• Coordinate readiness with centres and regions.
• Monitor performance and risks.
• Support compliance and audits.
• Analyse feedback.
• Drive continuous improvement and collaboration.

Qualifications

• Degree or equivalent in Operations, Business Management or related discipline (or equivalent experience).
• Demonstrable experience in IELTS or other exams delivery/administration, customer service roles, and working to tight, immovable deadlines with strong organisational skills.
• Experience supporting examiner or assessment operations, with familiarity using exams systems and databases.
• Demonstrable experience working as part of a dispersed team to deliver services and support continuous improvement initiatives.
• Experience working in a regulated environment with safeguarding and compliance protocols.

Requirements

• Lean Six Sigma qualification.
• Recognised safeguarding or compliance-related certification.
• Familiarity with examiner lifecycle processes (e.g., certification, training).
• Experience working with examiner databases or systems such as EMM.
• Exposure to computer-based testing or video-delivered speaking tests.
• Familiarity with British Council Exams products (e.g., IELTS, Aptis, ESAT-J).

Benefits

• British Council Pay band: 6
• Contract type: Indefinite Contract
• Location: UK - This role is open to candidates based in all UK locations
• Proof of Identity requirements & right to work in the country: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided.
• Closing Date: Wednesday, 10 June 2026 – 19:29 UK time (23:59 IST)