[Hiring] Professional Services Specialist 3 @WPU The William Paterson University of New Jersey
Mar 15, 2025 - WPU The William Paterson University of New Jersey is hiring a remote Professional Services Specialist 3. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
The Financial Aid Counselor works closely with the WP Online Assistant Director of Financial Aid, the Financial Aid Office team, and the Director of WP Online Student Success in supporting and guiding online learners with the financial aid processes. The position assists students in navigating the financial aid process and ensuring they have access to the resources necessary to pursue their educational goals.
- Provides personalized counseling to students and families on financial aid programs, policies, and application procedures.
- Assists in understanding eligibility criteria, award packages, and available resources to provide financial aid advising.
- Reviews, evaluates, and processes financial aid applications, Free Application for Federal Student Aid (FAFSA), institutional forms, and other relevant documentation ensuring compliance with all federal, state, and institutional regulations.
- Analyzes student financial aid need based on established guidelines and policies, determines aid packages, and collaborates with the WP Online Assistant Director of Financial Aid to ensure proper disbursement of financial aid.
- Verifies student information as required by federal guidelines.
- Ensures accuracy and completeness of student records and financial aid data.
- Maintains confidentiality of sensitive information.
- Meets one-on-one with WP Online students regarding application procedures, eligibility requirements, cost of attendance, management of available financial aid opportunities – loans, grants, eligibility requirements, and the application process – ensures accurate and complete information.
- Develops and leads financial aid workshops, presentations, and training sessions for students and staff on financial aid processes, policies, and financial literacy.
- Keeps current with federal, state, and institutional regulations related to financial aid through professional development (associations) activities, conferences, and training sessions.
- Ensures compliance with all reporting requirements and maintains accurate records.
- Provides exceptional customer service to students, parents, and other stakeholders at the University.
- Addresses inquiries, concerns, and complaints promptly and professionally.
- Establishes and maintains liaisons with key University offices such as Financial Aid; Registrar; Student Accounts; Student Enrollment Services; University Admissions to enhance student support services and seamless matriculation.
- Serves on committees and attends weekly on-campus strategic meetings with the Academic Care Team to resolve student roadblocks, promote student success, and support continual program development.
- Performs other duties as assigned that are appropriate for the position.
Qualifications
- Bachelor’s degree with at least two years of relevant professional experience.
- Knowledge of federal, state, and institutional financial aid programs and regulations.
- Proficient understanding of student financial aid applications, conducting financial need analysis and awarding methodologies.
- Excellent interpersonal, communication, and customer service skills.
- Ability to work independently and collaboratively in a student-centered environment.
- Attention to detail and ability to handle sensitive and confidential information.
- Proficiency in using financial aid management systems, databases, and software – i.e. Banner Student Information System, needs analysis, and federal/state financial aid programs and MS Office (Word, Excel, Access, and PowerPoint).
- Must be able to work flexible hours, to include evenings and weekends, during peak registration times and/or to meet the needs of a demanding office.
Invitation to apply
Interested candidates will be prompted to complete an application and submit a cover letter and resume/CV. Submission of all documents listed is required for consideration and all documents should be uploaded when prompted to upload your resume/CV. General questions related to this application process, please contact talent@wpunj.edu.
EEO Statement
William Paterson University is dedicated to providing equal opportunities and equal access to all individuals regardless of race or ethnicity, sex/gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin or citizenship, military service status, or any other category protected by law. William Paterson University does not discriminate on the basis of any category stated above or as prohibited by applicable law. Individuals from historically underrepresented backgrounds are encouraged to apply.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
