[Hiring] Professional Services Manager II @Axon

Role Description

As a Dedrone Professional Service Manager, you will ensure successful deployment and long-term success of Dedrone’s smart airspace security solutions, supporting customers ranging from law enforcement to enterprise clients. Your primary mission is post-sales execution — driving deployments, managing customer onboarding, and building sustainable UAS detection programs.

You will be the face of Axon/Dedrone during the most critical moments:

• Program creation
• Technical training
• Stakeholder alignment
• Live-field deployments

You’ll work closely with Axon Air Professional Services, Sales, Product, and third-party vendors to deliver a white-glove experience that builds trust and delivers measurable impact to agency operations.

What You’ll Do

• Location: Remote (U.S. based)
• Travel: Up to 70%, primarily domestic
• Reports To: Sr. Manager, Sales Engineering – Dedrone (with coordination from Axon Air Professional Services)

Post-Sales Responsibilities (Primary)

• Lead end-to-end deployments, acting as primary point of contact post-sale.
• Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams.
• Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks.
• Coordinate and manage third-party training and integration vendors.
• Conduct site assessments to inform hardware placement and operational design.
• Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.
• Provide post-deployment monitoring and escalation.
• Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams.

Pre-Sales Responsibilities (Secondary)

• Attend strategic customer meetings with Sales to provide technical validation and deployment context.
• Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs.
• Support RFP/RFI responses with technical and services detail.
• Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness.

Qualifications

• 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment).
• Direct experience deploying hardware/software solutions in complex operational environments.
• Strong understanding of drone systems, airspace management, RF sensing, RADAR detection, and/or UAS/DFR programs.
• Implementation of counter UAS programs.
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration.
• Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike.
• Experience working with public safety agencies particularly law enforcement or security operations, and non-public safety customers.
• Strong project and stakeholder management skills; ability to own a deployment from kickoff to success.
• A passion for emerging technology, safety, and customer success.
• Willingness to travel heavily and adapt to dynamic customer needs in the field.
• FAA Part 107 certification preferred or obtained within first 3 months.
• Comfortable climbing, working on/from elevated positions, and operating hand tools.
• Hardware installation and maintenance experience of security and/or communications equipment.

Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.
• Employee Resource Groups (ERGs).
• And yes, we have snacks in our offices.