[Hiring] Professional Services Manager @SailPoint

Role Description

As a Professional Services Manager (PSM) part of SailPoint’s PS team, you will support each customer’s journey by managing the strategic efforts required to deliver SailPoint’s solutions. You will combine your management experience with our world-class product and process training to gain a deep understanding of our SaaS and/or Software delivery practices.

• Within the first month, you will begin to understand your responsibilities by working with tenured management to shadow projects and sales efforts.
• By the end of three months, you will be responsible for engagement scoping, client communication, internal team management, escalation support, and overall service delivery for your portfolio.
• At the end of your first year, you will oversee your team who manages the full scope of customer engagements and demonstrate that you are a trusted advisor to customers, peers, and leaders.

Qualifications

• 7+ years of professional experience at a Software, SaaS, or consulting company.
• 3+ years of project management experience.
• 2+ years of people management experience.
• Exceptional mentorship and leadership skills with a passion for continuous improvement.
• Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).
• Exceptional communication skills and extensive experience working with clients and partners.
• Outstanding organizational and multi-tasking abilities.
• Extensive experience working with Sales to scope services projects for enterprise software.

Requirements

• This position requires up to 15% travel.
• Bachelor’s degree or equivalent work experience.

Benefits

• Great technical and career growth opportunities.