[Hiring] Professional Services Manager @RethinkFirst
Mar 21, 2025 - RethinkFirst is hiring a remote Professional Services Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
The Professional Services Manager (PSM) will support the implementation process across multiple school districts and will be responsible for leading implementation with assigned districts as well as supporting renewals if assigned by the supervisor. The PSM will work with all stakeholders to ensure fidelity of platform implementation and customer satisfaction leading to renewal and growth. The PSM may be responsible for supervising a small team of Professional Services Coordinators.
Duties and Responsibilities
- Create and deliver engaging and effective professional development sessions (may be delivered virtually or in-person, as well as individual, small and large group training).
- Ensure rapport and relationship building is built into every interaction with district partners.
- Remain up to date on all product and content launches and communicate those updates with customers.
- Customize presentation and messaging to the specific needs of the customer.
- Use strong listening skills and adapt presentations and supports to the needs of the audience based on feedback, reception, and questions.
- Collaborate with other professional services team members to develop system-wide supports and materials for customers.
- Maintain expert content knowledge of best practices in behavior analysis, social emotional learning, mental health, multi-tiered systems of support, and special education.
- Communicate best practices for implementation and delivery of product to customers and internal teams.
- Participate in ongoing professional development activities scheduled for professional services team.
- Respond to customer needs within 24 hours and communicate with the product support team any details to resolve issues.
- Establish and maintain ongoing and regular communication with district and/or site-based leadership.
- Create opportunities to facilitate strong professional relationships with customers.
- Schedule, coordinate and conduct initial leadership meetings as assigned.
- Enter all customer interactions, cases, bugs, and feature requests into Salesforce and Gainsight daily.
- Conduct renewal meetings as assigned.
- Follow up with district partners within 24 hours of providing training or meeting.
- Ensure outlook calendar is updated daily and shared with your supervisor and team.
- Meet all deadlines assigned by supervisor.
- Demonstrate excellent communication skills with customers and internal team.
- Take ownership and responsibility for actions, projects, and assignments.
Qualifications
- Master’s or bachelor’s degree in Education, Psychology, Counseling, or related field
- 4 or more years of experience working as an educator in a classroom utilizing Social Emotional Learning, MTSS, Mental Health and/or behavior analytic principles.
- Staff training and presentation experience.
- Management or supervisory experience.
Preferred Qualifications
- Active Teaching Certificate or Professional Certification/Licensure (BCBA, MSW, LCSW, School Psychologist)
- Master’s Degree in Education, Psychology, Counseling, or related field
- Project Management/Implementation experience
Location
Remote opportunities are available to candidates who reside in the Mid-Atlantic region of the United States.
Company Support
- Attend and engage in all company and team meetings.
- Volunteer to participate and develop tools and resources to benefit Rethink and Rethink Ed.
- Provide assistance to other regions and/or departments as required.
- Provide mentorship to new employees in similar roles as assigned by supervisor.
- Represent Rethink Ed at conferences or other assigned events.
Workplace Attire
Discretion and good judgment of employees in their style of dress and personal appearance are essential to maintaining the professional image of the organization. Employees are expected to dress in a manner appropriate to their working environment and tasks.
Virtual Working Environment
- Maintain Security - ensure the protection of proprietary company and customer information.
- Be Distraction Free - maintain a quiet and distraction free working space during scheduled work hours.
Meetings
Employees are expected to engage in a professional manner when receiving or conducting virtual meetings with customers.
Our commitment to an inclusive workplace
RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
