[Hiring] Professional Services Engineer II @Tines

Role Description

As a key member of our Customer Success organization, the Professional Services Engineer II serves as a technical authority in the Tines platforms, specializing in integrating and optimizing workflow automation solutions across customer enterprises.

In this role, you will:

• Guide customers through scoping out automation Stories and workflows to suit their individual requirements.
• Design, build, & deploy these solutions in the customer tenant.
• Partner with Engagement Management, Customer Success, and Project Management Teams to align on project goals and timelines.
• Engage with cross-functional teams including Product, Design, Engineering, Sales, Marketing, and Labs.
• Enhance customer productivity through advanced automation solutions.

What you will be doing:

• Shape the future of our Professional Services organization and contribute to the development of processes and procedures.
• Tackle challenging Story and workflow builds to power our customers’ most important workflows.
• Scope automation Stories and workflows based on customer requirements, identifying any blockers and research areas needed.
• Analyze customer tools, processes, and pain points to guide them in establishing an automation roadmap.
• Identify and highlight what is, and what isn’t, suitable for an automation workflow.
• Work with the Project Manager and Engagement Manager to verify and validate services, project plans, and timelines.
• Demonstrate Stories and workflows to illustrate concepts and ideas to the customer.
• Design and develop Automation Stories and workflows in the customer Tines tenant, connecting tools together using their APIs.
• Partner closely with customers to ensure that the Stories and workflows meet their requirements and provide guidance on test plans.
• Review and suggest optimizations for customer stories and workflows.
• Deliver documented, production-ready stories to customers and ensure the customer is set up for success in maintaining those long-term.
• Act as a resident automation engineer for customers, helping them plan their automation roadmap and achieve their automation goals.
• Advocate for the Professional Services Team within Tines, working with Sales teams to ensure they can speak to our capabilities and achievements.

Qualifications

• 5+ years of experience in delivering Professional Services and implementing SOAR platforms or similar automation solutions.
• Strong customer-facing skills and experience in consultancy role.
• Serve as trusted advisor to customers, guiding them on best practices, architecture design, and platform adoption strategies.
• A passion for becoming an expert in Tines.
• Experience interpreting and applying API documentation.
• Experience with a range of API authentication methods including OAuth2 and JWT.
• Experience using and troubleshooting APIs to connect to a variety of security and/or IT tools.
• General understanding how LLMs, agents and automation models work (capabilities, limitations, prompt design).
• Ability to craft and refine prompts to get reliable, accurate outputs.
• Proficient in translating platform capabilities into customer-specific use cases.
• Passionate about supporting our customers and helping them automate their repetitive and manual workflows.

Requirements

• Target Annual Earnings (salary + commission): $120K-145K.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Benefits

• Equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.