[Hiring] Professional Services Engineer @Phoenix Software

Role Description

Due to continued growth in our Microsoft Cyber Security practice, we are hiring a Professional Services Engineer. This role is ideal for someone currently working in a Microsoft-focused engineering, professional services, or consultancy position who wants to develop a specialist career in Data Governance, Information Protection, Compliance, and Microsoft Purview.

You may already be delivering Microsoft 365, Azure, Security, Modern Workplace, or Data-related projects and be looking for an opportunity to build deeper expertise in one of Microsoft's fastest-growing solution areas.

• Deliver Microsoft Purview implementations for public and private sector customers.
• Configure and deploy capabilities including Data Loss Prevention (DLP), Information Protection, Data Lifecycle Management, Records Management, Data Map, and Data Estate Insights.
• Support the delivery of data governance and compliance projects alongside senior consultants and architects.
• Work directly with customers to understand technical requirements and translate solution designs into successful implementations.
• Produce technical documentation, implementation guides, and knowledge transfer materials.
• Assist with customer workshops, discovery sessions, and solution demonstrations.
• Stay up to date with Microsoft Purview, Microsoft 365 Compliance, and wider data governance technologies.
• Develop the skills and experience required to progress into a Data Governance Consultant role.

Qualifications

• Experience working as an Engineer or Consultant, with proven ability to troubleshoot and resolve technical issues.
• Strong knowledge of Microsoft cloud and security technologies, including Exchange Online, Entra ID (cloud and hybrid), and Azure.
• Hands‑on experience with Microsoft identity and access security services, including Conditional Access, PIM, RBAC, and identity protection.
• Experience deploying and supporting Microsoft XDR solutions, including Defender for Endpoint, Identity, Cloud Apps, and Office 365.
• Strong technical documentation and post‑delivery reporting skills.
• Excellent communication skills with a customer‑focused mindset.
• Strong problem‑solving ability, with a positive, resilient, and adaptable approach.
• Desire for continuous improvement and learning across security technologies.

Requirements

• Microsoft Information Protection and Purview (DLP, Data Lifecycle Management).
• Email security solutions such as Defender for Office 365, Mimecast, or Barracuda.
• SIEM platforms including Microsoft Sentinel, Splunk, or LogRhythm.
• Endpoint protection solutions such as Microsoft Defender, Sophos, or CrowdStrike.

Certifications

• Microsoft Certified: Azure Fundamentals – AZ-900
• Microsoft Certified: M365 Fundamentals – MS-900
• Microsoft Certified: Security Fundamentals – SC-900

Benefits

• A culture built on trust and belonging.
• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
• A commitment to equity and inclusion.
• Work that matters: supporting public sector organisations.
• Working with the best of the industry alongside genuine experts.

Practical stuff

• Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to the HQ and to customers.
• Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

*Important* BPSS Check: As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.