[Hiring] Professional Services Engineer @NetApp, Inc.

Role Description

We are looking for a Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide support to our customers by responding to Incidents, working on Service Requests, Problem Management, and Infrastructure Improvements. Experience in supporting a varied clientele is essential as is a good understanding of NetApp storage-based technologies.

Qualifications

• Thorough understanding and experience of the following components in the infrastructure stack:
  • Compute
  • Virtualization
  • Networks (VMWare vSphere, Microsoft OS and Applications, Backup technologies)
• Working knowledge on Containers & Ansible
• Experience in Microservices and technologies like OpenShift, and Kubernetes
• Experience in writing basic PowerShell/Python scripts
• Experience or Knowledge in other NetApp technologies like:
  • CVO
  • StorageGRID
  • E-Series
  • CVS
  • Cloud Backup
  • Cloud Secure
  • Cloud Sync
  • Cloud Datasense
  • Astra
  • Trident
  • Amazon FSx for ONTAP
• Other desirable requirements:
  • Windows, Linux server and related Operating Systems including monitoring and troubleshooting, administration, replication technologies, security hardening and performance
  • Knowledge in ITIL methodologies: change, incident, problem and configuration management and certification
  • Understanding of managed services delivery and entry-level cloud certifications
  • Knowledge of IaaC (Infrastructure as a Code) tools – Terraform
  • Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks)
  • Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms
  • Strong customer communication and documentation skills
  • Working knowledge of hyperscalers – AWS, GCP, Azure
  • Good to have NetApp cloud-based certification like Technology Associate (NCTA)
  • Built and maintained strong relationships with internal and external stakeholders
  • Infrastructure design, build, deployment, and disaster recovery testing
  • Positive, proactive, team-orientated attitude with a flexible and innovative approach to work

Requirements

• Typically requires a minimum of 2-4 years of related experience
• Bachelor’s or any master’s degree or equivalent combination of professional education/training and applicable work experience