[Hiring] Professional Services Engineer @Axon

Role Description

In this position, you’ll play a critical part in advancing the Axon 911 mission to Save Lives. Here's your chance to join our Global Operations team in order to implement, integrate, and deploy our real-time emergency service platforms to our clients, including 911 Public Safety Answering Points (PSAPs) organizations.

• Lead onsite and remote installations of Carbyne’s SaaS products.
• Provide input into a wide range of technical activities within the company, including technical pre-sales, core architectural and design working sessions, and technical support activities.
• Work in a high-activity/fast-paced environment, handling ambiguity and multiple tasks or projects at once.
• Collaborate with passionate Customer Success and Technical Support teams, as well as broader teams such as Product, Marketing, Development, and Engineering.

What You’ll Do

• Deployment Expertise:
  • Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions.
  • Work closely with customers to understand their needs and ensure successful implementations.
• 911 Systems Technical Depth:
  • Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
  • Collaborate with engineering teams on complex technical solutions and troubleshooting.
• Customer Relations:
  • Be a trusted advisor to our customers.
  • Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance.
  • Champion a customer-centric approach within the team.
• Process Improvement:
  • Continuously improve our deployment processes and documentation to ensure efficiency and scalability.
• Collaboration:
  • Work effectively across internal teams (Sales, Engineering, Customer Success, and Support) to ensure seamless project delivery.
  • Maintain strong communication with leadership and stakeholders.

Qualifications

• Bachelor's degree in a technical field (or equivalent experience).
• At least 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center).
• Proven knowledge of AWS cloud infrastructure.
• Proven experience in planning, executing, and delivering complex projects.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Excellent analytical and problem-solving skills.
• Experience with network infrastructure, including routers, firewalls, and the OSI model.
• Ability to travel up to 50% of the time.

Nice-to-Haves

• Experience with the public safety industry (ENP Certification/NG911).
• Knowledge of Cisco UCS and/or FreeSWITCH.
• Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC).

Work Location

This role is fully remote within the United States with up to 50% travel for customer meetings, training sessions, and industry events.

Benefits

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.
• And yes, we have snacks in our offices.

Pay Transparency

Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity. The starting base annual pay for this role is between $88,200.00 - $135,240.00 excluding commission, bonuses, and more annually, depending on your geographic market.