[Hiring] Professional Services Engineer @BigID

Role Description

BigID's Services team is central to how our customers succeed — we own the setup, integration, and deployment of BigID's discovery tools for customers and implementation partners. As a Services Delivery Engineer, you'll be the technical backbone of that experience:

• Translating customer requirements into working solutions
• Troubleshooting deployment issues at their root cause
• Partnering with Engineering and Product to make every future rollout smoother than the last

Qualifications

• 3+ years in a customer-facing technical role, ideally in product implementation or hands-on deployment within enterprise environments
• Solid troubleshooting and operational knowledge across some combination of: Compute, Storage, Networking, Databases, DevOps, Big Data/Analytics, Security, and Application Development
• Proven experience across the full solution lifecycle: problem identification, system architecture, hardware/software specification and design, implementation, testing, client training, and deployment
• A proactive mindset — you look around corners for both internal and customer challenges before they become blockers
• Hands-on experience with Docker and Kubernetes deployments
• Working knowledge of one or more databases: MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, or IBM DB2
• Experience with a major cloud platform: AWS, Azure, or Google Cloud Platform
• Experience working with REST APIs
• Programming or scripting proficiency in Java or Python

Requirements

• Familiarity with Hadoop (Hive/Spark)
• Familiarity with Data Governance, Data Privacy, and/or Data Security Posture Management tools
• Prior SaaS implementation experience

Benefits

• 💻 Work from home with a global remote-first community
• Global Culture Corner
• Flexible PTO and Quarterly Volunteer Days
• 💸 Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• 🐶 Additional insurance benefits like pet insurance and legal assistance
• 📚 Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Paid Parental Leave