[Hiring] Professional Services Engineer @NetApp, Inc.

Role Description

We are looking for a Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide support to our customers by:

• Responding to Incidents
• Working on Service Requests
• Problem Management
• Infrastructure Improvements
• Planning and performing NetApp ONTAP upgrades and advanced configurations

Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. To be successful in this role, you would need to have the following:

• Understanding in NetApp Storage (Deploying and administering NetApp Storage primarily ONTAP, troubleshooting performance issues, performing firmware and operating system upgrades, using Storage management and OnCommand tools, managing storage/backup integration with NetApp Data Fabric technologies)
• Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning
• Experience or Knowledge in other NetApp technologies like CVO, StorageGRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Datasense & Amazon FSx for ONTAP would be highly regarded

Qualifications

• An understanding of other components in the infrastructure stack – compute, virtualization and networks (VMWare vSphere, Microsoft Operating Systems and Applications, Commvault) would be beneficial
• Experience in writing basic PowerShell/Python scripts would be beneficial
• Good understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks)
• Knowledge in ITIL methodologies: change, incident, problem and configuration management and certification are desirable
• Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms would be beneficial
• Working knowledge on various DR solutions, DR tests and backup technologies like snaps and clones would be beneficial
• Windows server, Linux server and related Operating Systems technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance would be advantageous
• Understanding of managed services delivery and entry-level cloud certifications (AWS, Google Cloud, and Microsoft Azure) is highly desirable
• Good to have NetApp cloud-based certification like Technology Associate (NCTA)
• Strong customer communication and documentation skills
• Built and maintained strong relationships with internal and external stakeholders
• Positive, proactive, team-orientated attitude with a flexible and innovative approach to work

Requirements

• Typically requires a minimum of 2-4 years of related experience with a bachelor’s or any master’s degree or equivalent combination of professional education/training and applicable work experience