[Hiring] Professional Services Consultant @Foundever®

Role Description

The Technical Delivery – Zendesk Integrations & Configuration role designs, configures, and delivers Zendesk technical solutions, with a strong focus on API integrations, data flows, and technical platform configuration. The role partners with Digital Services Delivery, IT, and client stakeholders to translate requirements into scalable implementations, maintain stable production operations, and continuously enhance platform performance and automation.

As the client’s technical partner, you will lead technical workshops and client calls, guiding discussions from discovery through delivery. You will collaborate closely with internal teams including Professional Services Delivery, Solutions, Account Management, and other IT teams to ensure alignment and successful outcomes.

Duties and Responsibilities

• Own the technical delivery of Zendesk integrations and advanced configuration, focusing on APIs, middleware/iPaaS data flows, webhooks, and authentication.
• Translate functional requirements into technical designs (integration specs, data mapping, error handling, non-functional requirements) and validate with client IT and internal teams.
• Build, configure, and maintain integration-related Zendesk components (connectors/apps, routing dependencies, automation enablers) and ensure secure, scalable implementations.
• Lead technical workshops and client calls on architecture, integration decisions, and environment readiness (functional workshops/training/testing are BA-led).
• Troubleshoot and resolve technical issues across integrations and platform configuration, performing root-cause analysis and driving permanent fixes.
• Prepare production readiness: monitoring approach, operational handover inputs, and support procedures for integration components.

Qualifications

• 5+ years’ experience in technical delivery / implementation / technical project management within SaaS, CRM, or enterprise applications.
• 3-6 years Zendesk experience in a technical role (integration and/or platform technical configuration).
• Strong client-facing capability: able to lead technical calls/workshops and serve as the technical point of contact.
• Proven ability to manage multiple customers/projects in parallel (portfolio delivery).
• Hands-on experience with technical configuration, upgrades/deployments, and production support in live environments.
• Solid understanding of integrations and architecture (APIs, data flows, SSO) and strong technical documentation practices.
• Fluent English (written and spoken) — C1 minimum.

Requirements

• Experience working in Professional Services environments with shared ownership across PM / technical delivery roles (nice to have).
• Familiarity with common delivery toolsets and frameworks: Git / GitLab, Jira, Confluence, Office 365 (nice to have).
• Relevant Zendesk certifications (Admin and/or Developer) (nice to have).
• Exposure to iPaaS/middleware platforms and integration delivery patterns (nice to have).
• Experience supporting global/remote teams and managing stakeholder alignment across time zones (nice to have).

Benefits

• Impactful work: Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
• Professional growth: Continuous learning and development opportunities in a dynamic, remote work environment.
• Competitive compensation: Attractive salary and benefits package.
• Collaborative environment: A supportive team culture with opportunities for occasional travel for training and industry events.