[Hiring] Professional Services - Advisor I @Fiserv

Role Description

Provides exceptional consulting services to credit union and bank clients. We work closely with clients and internal stakeholders to ensure the successful deployment of DNA Core Financial Software and deliver best-in-class solutions to meet their business needs.

• Support the sales and consulting team in delivering outstanding service to clients.
• Act as a change champion, driving process improvement initiatives to enhance client experiences.
• Configure and implement DNA Core Processing Functionality.
• Document client and internal discussions and decisions for reference.
• Execute assigned duties and groups of work efficiently and effectively.
• Collaborate with clients to evaluate readiness for conversion and conduct User Acceptance Testing (UAT) sessions.
• Test new features and functionality of the DNA product suite.
• Provide backup support to Principal Consultants.
• Ensure client satisfaction throughout the project lifecycle.

Qualifications

• 5+ years of experience with DNA Core system.
• 10+ years of expertise within the financial industry, specializing in finance, accounting, back-office processing, deposit operations, or retail deposit.
• Strong analytical thinking and strategic consulting skills.
• Highly motivated to meet deliverables and deadlines.
• Proficiency in MS Office tools.
• Core system administration experience.
• Experience working with large enterprise wide application systems.
• SQL development.
• Experience with HTML5 and CSS.
• Experience with Fiserv DNA and WMF technology.
• Familiarity with Wolters Kluwer and Ascensus forms module.
• Knowledge of DocuSign.
• Online and printed media Desktop Design.
• Knowledge of printers and peripherals installation, configuration and troubleshooting.
• Ability to travel up to 50-75%, including weekends and holidays.

Requirements

• Bachelor’s Degree or equivalent work experience.
• Subject matter expertise in system administration and back-office operations.

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance options available day one.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.