[Hiring] Production Administration Center (PAC) Administrator @TSG Developments Investments Inc.

Role Description

The PAC Administrator position ensures all required race data is received and available, all required systems and applications are functioning at peak level and all required racing maintenance tasks are completed successfully. This role facilitates the daily maintenance and monitoring of all racing systems, applications and data needed to ensure the success of a Race Day for both internal and external customers. This position completes all production administration duties and handles and resolves issues under limited direction with minimal latitude for the use of initiative and independent judgment.

Responsibilities/Duties

• Performs daily duties with the understanding of the importance of race data being accurate immediately and across all systems.
• Responds to production issues immediately.
• Supports accuracy of race day applications and processes.
• Communicates with Customer Service, Network Operations, Vendors and End-Users (Customers) on a daily basis.
• Researches, downloads and maintains racing data for the company (and all of its brands) to ensure race days run without issues.
• Maintains and verifies operational documentation.
• Supports communications regarding technical issues with all company brands, internal customers, company vendors, data suppliers and systems suppliers.
• Suggests technical and training improvements.
• Responds to, resolves and provides follow-up on reported issues through ticketing system.
• Provides daily reporting to stakeholders.
• Performs duties associated with contest support and maintenance.
• Performs other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Previous computer experience and knowledge of Microsoft Office Suite.
• Demonstrated ability to perform duties in high stress situations without sacrificing customer service or level of detail.
• Must be able to work in a flexible work environment including working the hours necessary to achieve team or individual goals.
• Demonstrated ability to work effectively as part of a team.

Preferred Experience and/or Education

• College/University degree.
• Knowledgeable in technology, horse racing, pari-mutuel wagering, gaming, sports wagering and/or experience in a start-up environment.

Requirements

• Position classification is "REMOTE".
• Position Status: Full-Time.
• 10 Hour Shifts 4 Days a Week - Hours Vary includes holidays, evenings and weekends based on business needs.

Benefits

• Eligible after 30 Days.

Other Information

• This position does not have supervisory/management responsibilities.
• This position is empowered to take initiative with applicable duties/projects.
• This position performs duties within a typical, professional office environment. At times, requires long work hours and sporadic weekend work.
• Please note this position/job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.