[Hiring] Product Technical Support Engineer III @Johnson Controls

Role Description

Johnson Controls is hiring! Our Tier II Chiller Product Technical Support Engineer provides technical support to the Field Sales & Service organization in a consistent manner across all chiller product offerings based out of our New Freedom, PA, location. This role can be remote for anyone based in the US.

• Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas.
• Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and exceeds internal and external customer expectations.
• Accountable for timely and high quality product service literature.
• Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by product, failed component, defect, and responsibility.
• Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
• Product Technical Support Engineer III provides technical support and interacts with service branch leadership regularly to drive improvements at the branch level.
• Support key customer accounts as a technical resource to the branches.
• Participate in educating other JCI associates in technical discussions on failure modes and their impact on equipment and customers.
• Manage Technical Escalations from Tier I.
• Provide technical support to on-site audits of BE plants, suppliers, and customer sites to develop and maintain "a customer for life."

Qualifications

• Bachelor's degree in engineering or a related Technical/Scientific field required.
• Minimum of 10 years of technical experience with a knowledge of HVAC&R products.
• Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
• Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers.

Requirements

• Must be able to travel up to 20%.
• Analyze and solve complex product system problems.

Benefits

• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.
• Commitment to work-life balance and employee well-being.
• Engagement in meaningful projects that make a difference.