[Hiring] Product Technical Support Engineer II @Johnson Controls

Role Description

Johnson Controls is hiring! Our Product Technical Support Engineer provides technical support to the Field Sales & Service organization, as well as our Data Center Accounts, in a consistent manner across all product offerings based out of our New Freedom, PA, location. This role can be remote for the right person!

• Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.
• Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
• Interact with quality management and engineering to improve overall life cycle cost.
• Create test plans to prove out new and/or existing product equipment offerings.
• Maintain effectiveness when experiencing changes in work responsibilities or environment.
• Create novel solutions with measurable value for existing and potential customers.
• Place a high priority on the internal or external customer’s perspective when making decisions and acting.
• Ensure others contribute to organization strategies and driving operational discipline.
• Identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information.

Qualifications

• Preference given to applicants in the Chicago, San Antonio, or Phoenix areas.
• Bachelor’s degree in Engineering or a related Technical/Scientific field required.
• 2+ years’ experience or if no degree, 6+ years of technical experience with a knowledge of HVAC&R products.
• Analyze and solve complex product system problems.
• Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
• Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.

Requirements

• Up to 25% local travel (2 to 4 hours from your work location).

Benefits

• Competitive salary.
• Paid vacation/holidays/sick time - 15 days of vacation first year.
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one!
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.