[Hiring] Product Technical Support Engineer II @Johnson Controls

Role Description

Johnson Controls is seeking a Product Technical Support Engineer II to join our product development team based in New Freedom, PA. You will have the opportunity to provide technical support to on-site audits of BE plants, suppliers, and customer sites across all of our product offerings. This is a remote opportunity for US based candidates.

• Provide day-to-day technical support for BE products to Field Sales & Service organization on a global basis via site visit, phone, video conferencing, or email.
• Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
• Accountable for timely and high quality product service literature.
• Process warranty claims in a timely and consistent manner to facilitate data mining by product, failed component, defect, and responsibility.
• Drive product reliability through the Continuous Improvement Process for existing products.
• Provide technical support and interact with quality management and engineering to improve overall life cycle cost.

Qualifications

• Bachelor's Degree in Engineering or a related Technical/Scientific field, or 10+ years of experience in lieu of a degree.
• 7+ years experience of technical experience with a knowledge of HVAC&R products.
• Able to analyze and solve complex product system problems.
• Knowledge of the refrigeration cycle as applied to air-conditioning duty on BE equipment.
• Must be able to work the hours of 8:00am - 5:00pm EST Monday through Friday.

Requirements

• Must be able to travel up to 20%.

Benefits

• HIRING SALARY RANGE: $100,000 - $135,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
• This position includes a competitive benefits package.