[Hiring] Product Implementation Specialist @Cast & Crew

Role Description

• Providing exemplary customer service to a diverse base of customers.
• Research, resolve, and respond to end-user issues/problems/questions during the implementation phase.
• Document customer requirements and enhancement requests.
• Act as liaison between other departments to resolve technical issues as needed.
• Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery in order to provide technically accurate solutions to users.
• Maintain documentation and procedures and share knowledge with fellow team members.
• Assist with user acceptance testing on assigned projects.
• Working knowledge and understanding of payroll processes and systems.
• Ability to quickly learn and apply new knowledge.
• Self-motivated creative problem solver who enjoys a fast-paced environment.
• Other duties as assigned.

Qualifications

• 5+ years of generalized experience in a client solutions environment.
• Strong customer services and analytical skills.
• Excellent written and oral communication skills.
• Ability to work overtime as needed.

Requirements

• GED or equivalent.
• Experience within the Entertainment or other heavily unionized industry.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) match.
• Generous PTO.
• Paid parental leave.
• Health and wellness programs.
• Tuition reimbursement.
• Employee discounts.