[Hiring] Procurement Operations and Coupa Senior Specialist @Mercury Insurance Services

Role Description

The Procurement Operations / Coupa Specialist is responsible for supporting and optimizing Mercury’s procurement operations with a primary focus on the Coupa platform, Procure-to-Pay (P2P) workflow execution, operational compliance, and process standardization. This position serves as a key operational resource across requisitioning, approvals, purchase orders, invoice workflows, supplier onboarding coordination, reporting, and system enablement to help drive efficiency, control, and user adoption across indirect procurement activities.

This role requires strong practical Coupa knowledge and a solid understanding of procurement operations, including how sourcing, approvals, supplier onboarding, contract documentation, invoicing, and governance interact across the full procurement lifecycle. Mercury’s procurement roadmap calls for full Coupa enablement, greater workflow automation, improved touchless PO processing, stronger data visibility, and KPI-based operational management, making this role critical to the future-state operating model.

Responsibilities

• Must have very strong understanding of Coupa Modules – i.e. Contract Lifecycle Management Standard (CLMS), Smart Intake & Orchestration (SI&O), Analytics, Service Procurement and SIM (Supplier Information Management).
• Administer and support day-to-day procurement operations within Coupa, including requisitions, approval routing, purchase orders, invoice workflow support, and related operational controls.
• Monitor and help optimize Coupa workflows, approval chains, catalogs, and transaction processing to improve cycle time, compliance, and user experience.
• Support procurement intake and process execution from purchase request through purchase order and invoice routing, ensuring adherence to company policies and approval requirements.
• Coordinate supplier onboarding activities and supporting documentation within Coupa-related processes, including collection and validation of required forms and records.
• Maintain procurement records and required documentation in Coupa or approved repositories using proper naming conventions and policy requirements.
• Support procurement and business stakeholders with issue resolution related to requisitions, invoices, approvals, user access, notifications, delegates, and general Coupa functionality.
• Prepare and produce operational reports, spend visibility outputs, workflow metrics, and other management insights from Coupa and related procurement systems.
• Assist in identifying system gaps, control weaknesses, or process inefficiencies and recommend practical improvements to Procurement leadership.
• Support implementation and enhancement initiatives involving Coupa modules, workflows, analytics, guided buying, catalog improvements, and other procurement technology capabilities.
• Provide training and guidance to internal users on procurement processes, Coupa usage, policy requirements, and operational best practices.
• Partner with Procurement, Finance, Legal, Accounts Payable, IT, and business stakeholders to ensure operational alignment, accurate documentation, and appropriate segregation of duties.
• Help uphold governance and audit readiness by ensuring transactions, approvals, vendor records, and supporting documents are complete, traceable, and policy-compliant.
• Perform other duties as assigned by Procurement leadership.

Qualifications

• Minimum: Bachelor's degree in Business, Finance, Supply Chain, Procurement, Information Systems, or a related field required.
• Preferred: Relevant procurement, operations, or Coupa-related certification is a plus.
• Coupa Certified Administrator.
• Coupa Supplier Information Management (SIM) Architect.
• Next Level Purchasing Alliance Senior Professional in Supply Management (NLPA SPSM).

Requirements

• 10 plus years of relevant experience in procurement operations, procure-to-pay, purchasing systems support, accounts payable operations, or a related procurement function.
• Strong hands-on experience using Coupa in a business or administrative capacity is required.
• Experience leading Coupa implementation and UAT assessments across Coupa Modules, supporting Coupa procurement transactions, such as requisitions, approvals, purchase orders, invoices, supplier onboarding, and document management is required.
• Must understand the Procurement Categories and how Procurement functions (functions, competitive bid process, etc).
• Experience supporting indirect procurement operations, policy compliance, reporting, or procurement process improvement is preferred.

Knowledge and Skills

• Very Strong knowledge of Coupa functionality, including requisitioning, purchase orders, invoice routing, approval workflows, supplier onboarding touchpoints, user roles, and basic troubleshooting.
• Strong understanding of procurement operations and the end-to-end P2P process, including requisition submission, approvals, PO issuance, invoice processing, and payment workflow dependencies.
• Working understanding of procurement governance, documentation standards, and control requirements, including the importance of auditability and segregation of duties.
• Ability to analyze process flow, identify bottlenecks, and improve operational efficiency through workflow, automation, and system configuration improvements.
• Strong reporting and analytical skills, including the ability to track operational KPIs, summarize findings, and support data-driven decisions.
• Strong written and verbal communication skills and the ability to work effectively with internal customers, suppliers, and cross-functional stakeholders.
• Proficiency in Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook.
• Detail-oriented, organized, and able to manage multiple priorities in a deadline-driven environment.
• Sound judgment and a practical, proactive approach to issue resolution and operational support.
• Must have Procurement knowledge in the indirect space.

Benefits

• Competitive compensation.
• Flexibility to work from anywhere in the United States for most positions.
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours).
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus).
• Medical, dental, vision, life, and pet insurance.
• 401 (k) retirement savings plan with company match.
• Engaging work environment.
• Promotional opportunities.
• Education assistance.
• Professional and personal development opportunities.
• Company recognition program.
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.