[Hiring] Processing Development Specialist @CrossCountry Mortgage, LLC

Role Description

The Processing Development Specialist is a specialized, non-producing role focused on onboarding, training, and performance support for Loan Processors across the Corporate Processing and Consumer Direct Teams. This role is designed to accelerate processor readiness, improve retention, and ensure consistent, high-quality support for new and underperforming team members.

• Deliver structured onboarding for newly hired processors post-training class.
• Provide newly hired processors with direct support for a minimum of 90 days or until the processor funds 20 units in a single month.
• Customize onboarding based on channel-specific workflows and individual learning needs.
• Assist in the creation and maintenance of onboarding job aids, training tools, and custom Encompass processing pipeline view setups.
• Provide 1:1 coaching for processors placed on performance improvement plans (PIPs).
• Help assess root causes of underperformance and identify areas for development.
• Create tailored coaching plans to address workflow gaps, system challenges, and product knowledge.
• Track processor progress and collaborate with leadership to determine readiness for full pipeline management.
• Serve as a real-time resource for processors encountering unfamiliar loan types or operational challenges.
• Offer refresher sessions and targeted support for specific workflows or loan programs.
• Help new processors transition to holding full pipelines between 40-50 units, achieving 20+ funded units within their first 90 days of employment.
• Partner with Regional Managers and Team Leads to identify training gaps and support needs.
• Collaborate with Training and Development teams to refine onboarding materials and SOPs.
• Provide feedback to improve system usability and workflow efficiency.

Qualifications

• High School Diploma or equivalent.
• 5+ years of experience in the mortgage industry.
• 3+ years of residential mortgage processing experience.
• 1+ year of loan processing or underwriting experience at CCM.
• Experience with Conventional, Non-QM, FHA, VA, USDA, and Bond loan programs.
• Experience with Encompass.
• Advanced understanding of CCM systems, workflows, and loan products across all processing models.
• Knowledge of RESPA guidelines, all mortgage and consumer lending regulations, Regulation Z and Regulation B requirements, and loan documents.
• Skill in coaching, mentoring, and effectively communicating with cross-functional teams.
• Skill in adapting coaching strategies to individual processor needs and learning styles.
• Excellent problem-solving skills to be proactive, anticipate needs, and adapt quickly to changing demands or unexpected challenges.
• Excellent math and analytical skills.
• Excellent communication skills.
• Skilled at prioritizing workloads to meet deadlines.
• Proficient knowledge of Desktop Underwriter (DU), Loan Prospector (LP), Microsoft Outlook, and Windows.

Benefits

• Competitive compensation plan.
• Robust benefits package, including medical, dental, and vision.
• 401K plan.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.