[Hiring] Process Mapping & Future Design Intern @Transformco

Role Description

The Process Mapping & Future-State Design Intern will build the workflow specification library for Paperclip, creating the foundational process knowledge that AI agents require to operate reliably. This role explicitly owns the creation of Paperclip Workflow Specification Documents, not just general process documentation. This role supports the company's transition to an AI-agentic operating model, where operational workflows are decomposed, documented, redesigned, and progressively automated through AI agents, with humans focused on oversight, escalation, and business judgment.

This role is responsible for extracting the source code of the business, turning human-executed operational work into machine-readable process knowledge that AI agents can act on. The intern will partner with operational teams to decompose workflows into triggers, inputs, decisions, actions, and escalation rules, producing structured documentation that serves as the foundation for agent development and operational automation across the organization.

Qualifications

• Currently pursuing a Bachelor’s or Master’s degree in Business, Operations Management, Information Systems, Engineering, Supply Chain, or a related field
• Prior internship, coursework, or project experience involving business processes, operations, or workflow analysis preferred
• Experience using process mapping or collaboration tools is a plus
• Strong written and verbal communication skills
• Ability to conduct interviews and gather operational information from diverse stakeholders
• Strong organizational and analytical skills
• Ability to manage multiple assignments in a fast-paced environment
• Comfortable working independently and collaboratively in a remote environment
• Basic proficiency in Microsoft Office or Google Workspace tools

Requirements

• Some undergraduate education
• Less than one year of related experience
• 18 years of age or older

Benefits

• Experience with process mapping tools such as Lucidchart, Miro, or Visio
• Familiarity with operational workflows or business process improvement methodologies
• Basic data analysis and reporting capabilities
• Interest in AI, automation, or digital transformation initiatives
• Strong attention to detail and documentation accuracy

Job Duties/Responsibilities

• Conducts workflow interviews with operational stakeholders across multiple business functions
• Observes and documents current-state operational processes and procedures
• Develops process maps, workflow diagrams, and operational documentation
• Identifies process bottlenecks, inefficiencies, and automation opportunities
• Documents decision logic, system interactions, handoffs, and exception handling procedures
• Collaborate with transformation and operational leadership teams on process improvement initiatives
• Maintains organized process documentation repositories and standards
• Assists in refining documentation methodologies and workflow mapping standards
• Supports operational analysis and reporting activities as needed
• Participates in project meetings and provides status updates on assigned initiatives
• Translates workflows into agent-ready specifications, including triggers, required inputs, decision rules, system actions, escalation paths, and success metrics
• Documents human judgment points and determines whether they should remain human-approved or become agent-executed
• Builds reusable process templates that can be used by AI builders and orchestration teams
• Develops future-state workflow recommendations that challenge current operating assumptions and define how the process should operate in an AI-enabled, high-performing business
• Distinguishes between steps that should be automated, eliminated, redesigned, standardized, escalated, or left as human judgment
• Performs other duties as assigned